355 Mamaroneck Ave, White Plains, NY | Directions 1060541.024425 -73.762888
Mon - Wed, Fri and Sat, 10:00am - 6:00pm; Thu, 10:00am - 8:00pm
awful customer service – We came back for the second year to rent equipment for our kids. Last year we bought $2,500 of equipment. We spent 45 minutes getting outfitted boots and skis for the kids. At check out, they told us that the 10% discount only applied Monday-Friday; today was Saturday. They would not honor the discount. We asked to put the equipment aside and we'd pick it up on Monday; no dice. Then we asked to just tell us the sizing of the boots and skis and we'd come back to get new equipment during the week. Again, no. The only way they would honor the discount is if we came back, with the kids, during the week and got re-fitted for 45 minutes. Crazy. I would have gone every year for probably a decade because it's close and convenient. But there is a clear lack of customer respect. They must have gotten complacent, having been in business for so long now. I would say go to Hickory and Tweed or REI or some other competitor who actually wants your business and does not feel entitled
Pushy sales person – Pedigree has a big selection of ski and snowboard equipment and clothes, but the sales person who helped me was pushy and a little rude.
I came in and explained that I was thinking of purchasing beginner/intermediate skis and boots and wanted to see the options. The sales person showed me a pair of skis and sized me for boots.
I was still unsure if I wanted to make the leap from rentals to buying my own set, so I asked if I could write down the equipment and think about it. The sales person then launched into a tirade about how it wasn't a good idea to buy ski equipment from the internet and that it would cost $70 to get my bindings put on (not sure if it actually costs $70 at Pedigree, but that seems really high compared to other ski shops).
I had no intention of buying my skis on the internet, so it sort of came out of nowhere.
He also put a lot of pressure on me to buy the one option he presented to me, saying it was the only one left. I realize that it was probably true, given it's the end of the season, but I later went to two other ski shops (Ski Haus in Brewster, NY and Paragon Sports in Manhattan) where the stock situation was the same but the sales people were nicer and not pushy at all.
After this experience, I'd recommend going to Ski Haus in Brewster, NY. I had such a great experience buying my skis there that I later brought two of my friends there to get snowboards and they were just as happy with the staff and selection.
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