P C Richard & Son

Doesn't Recommend

rcb812

Joined 2 years ago

worst customer support EVER. Bought a whirlpool cabrio dryer 10 months ago. Worked for 7 months. Has had 4 service calls in the last three months - ALL FOR THE SAME PROBLEM! Each time the repair tech comes out he fixes it and it breaks 3 - 4 days later. Each time it breaks it takes another 2-3 weeks to get another repair appt - for the same problem they didn't fix the first time. They refuse to replace dryer, just keep repairing it. Dryer cost almost $1000 - this is ridiculous. Dealing with these people is a nightmare. Would give them no stars if that were option.

Doesn't Recommend

alee81

Joined 6 years ago

Worst Experience EVER!!. Please do not waste your time or money here! I purchased a fridge and stove from this place and of course the purchasing experience was ok (everyone working on commission is nice!) but when it came to delivery and installation what a nightmare! The appliances were delivered and the installlation was scheduled for a later date. At the time of installation, the guys came installled everything, leaving behind my old stove which they were supposed to take and then realized that they sold me a fridge with no power cord! (go figure) Long story short it took them 4 days yes 4 days to pick up the old stove, deliver a new fridge, disconnect the defective fridge, have that picked up and then reinstall the new fridge! Absouletly ridiculous! On top of that everytime my husband or I called to figure out what was going on the sales people had attitudes! That's a very incompetent bunch over there and I would reccomend anyone to go with the home depot or best buy for appliance purchases. NEVER AGAIN!!!

Recommends

Katie Heffernan

Joined 10 years ago

Selling and servicing electronics and appliances since 1909.. In Short
From its self-starter roots as an immigrant's first business to its dozens of New York metropolitan locations, this family business has grown steadily through four generations. Anyone in the market for appliances or electronics will find a large selection of brand names at the best prices--from Hewlett Packard printers to Panasonic flat screens, from Canon digital cameras to Weber grills. In addition, the store provides repair and installation services.