Neptune Diner

Recommends

ChirstalG

Joined 2 years ago

Good food slow service. I had a great breakfast here but the service was so slow, i definitely will come back but they have to improve customer service

Doesn't Recommend

Grace4u

Joined 2 years ago

Great Food but Rude and Disrespectful Service!. I went to this place today waiting for a bunch of my church friends to show up and i had gotten there early and no one else was there yet so i walked up to the counter and i asked if i could reserve a table of 4 and the fat bald guy with Glasses turned and looked at me and said yes i can what's your name he asked? So i told him my name and he wrote it down he then said if some one else comes in i have to seat them. I said ok sir thank you and then i asked what is your name? He rudely and disrespectfully replied i don't have to tell you my name! I said Wow really and i just walked away! I should have reported him or at least confronted him on his rude behavior!

Also the night before i called up asking for directions The guy had such bad English the only thing he could say was Astoria Blvd . Not even waiting for me to finish asking him another question Because i couldn't understand his terrible broken english on where this place was. He Hung up the phone on me! These People are plain DIRT, SCUM, TRASH for treating me this way!

Doesn't Recommend

mccf

Joined 2 years ago

The worst. I don't know who they had to bribe for the claim that they're Newsday's best or whatever the sign they have on display says.. I am sure they must know someone for that.

I went several times but gave up on the place. There's always a rude way of dealing with customers, they are good at this.

Their frozen alcoholic drink had the wrong ingredients in it but of course that was a problem. There should never be lime juice in a daquiri. That's in margaritas.

They keep in business because of its corner location by the subway plus it's 24 hours and there's a parking lot. Consider that much, your business is irrelevant to them. They act like they do fine without, even before the moment you've been seated. It's shamelessly obvious.

Walk another block is my advice. They're not the only place in Queens; they act like they're the stonehenge with nothing to back it up.

I've been a New Yorker all my life but I'm not paying these prices up the WAZOO to be abused, evolve people, EVOLVE. It's too damn expensive and when you treat your customers like garbage, you're going to get garbage reviews. That's life! OPA!

Doesn't Recommend

AJhsts

Joined 2 years ago

Blatant Bigotry.. I'm not usually one to invest time into writing reviews, but I was so bothered by the experience I had a few weeks ago, I just have to leave a print on this place.

I was looking for a place to take my mother and son out to eat, because she was visiting from out of town. This diner was close to the airport so we went there to have dinner. As we entered into the front door, the receptionist and the manager that was working that weekend night, looked at us in silence for about 30 seconds. The manager continued to look, blatantly hoping we would turn away. I looked him in the face and bodly asked him where we were going to sit. There were three open booths in view.

The manager proceded to bring us to the booth right by the door. He then said to me," We have this seat and that's it." I told him thanks and we proceeded to remove our jackets so we could sit down. Not giving us enough time to even remove our jackets, he actually tried to turn my kid's stroller so it was flush with the side of the table. I then told him to take his hand off the stroller, and to give us a second to get settled. I then sarcastically asked him if the place wasn't kid friendly or something. He just responded, "I just want to prevent any accidents."

I noticed that there was a whole section of Greek guests in the side. The manager was also a middle aged Greek man. Nothing against Greeks or anybody else. I love all people, but I think he was behaving that way because he wanted to maintain a pro Greek atmosphere, so he can get a big tip at the end of the night. The weather was horrible at that point so we just stayed.

I ordered an appetizer of Buffalo Wings that were on the menu for starters from the waiter. The manager himself came out with these small and crispy wings with no buffalo sauce. I told him I ordered Buffalo wings to start. He responded, "That's the only type we have." I just looked at him with disbelief, took the plate, and proceeded to order our food. During all this, the only person that offered us a booster chair, drinks, napkins, etc...were the bus boys. We experienced two different servers for our table. The bus boys did most of the work.

To conclude: I am not usually the type to complain, but the attitudes of the people that were working that night really disgusted me. It's apparent that that manager harbored certain sentiments that he blatantly wears on his sleeve. I guess some people behave that way because they are used to getting away with it...or maybe they don't feel they need your service. All I have to say is that they will never get my service again. They can stick with their own and wait for the drunk crowd to roll in after hours for all I care...And remain effectively isolated.

This is America...and this is NYC, where there are a lot of options. They need to take down that banner, stating they are the best diner in NYC, because they are not.

Recommends

CaptainJack

Joined 3 years ago

Hit the Spot. I normally don't write reviews, but I feel like this place gets a bad rap. After reading some of these reviews, I was almost afraid to go in this place, but alas, I stopped in for a late dinner on my way back from LaGuardia the other day. The waiter I had was friendly, I was seated promptly, the coffee I ordered was brought out promptly and refilled frequently, and of course most importantly, the food was great. I ordered pancakes and bacon, and I would say it's better than an average restaurant. Now I have only been here once, and maybe my experience was a fluke, but I had a great experience.

Recommends

johndamen

Joined 3 years ago

The best Diner!. "We were at the Neptune Diner last Saturday around 4:00 am. The place was very busy and the service excellent, our waitress was great ! We saw something strange though. The bus boy, named Carlito (as the manager called him) took money from her table and put it quickly in his pocket !!! We thought this should not happen. We were trying to talk to her but she was very busy so we had no chance. I am posting this now to let the management know this because this is morally wrong. She works really hard for her money. John D, Astoria"

Recommends

Jolene429

Joined 3 years ago

Love this diner! wish i could have found it sooner. So, my friend lives in astoria (i live in LI) and she had read the reviews and figured this place had to be crap. Anyway one night after the beer gardens we went there,(even though my friend was weary) and boy are we glad we did!

The waiter, someone reference in another review, (bald with glasses) was actually JOKING when he said "i dont care" as he said that to me and my 3 friends also during our meal. Sum ppl just dont get jokes i guess. Anyway that same waiter that "didnt care" got all our orders exactly right, and and even did magic tricks! from pulling a quarter out of my ear to flipping my water glass completely upside down without spilling anything out of it. The food was farrrrr better and cheaper then any diner in LI and better then another diner we had gone to in astoria. SO inconclusion if ur not a little baby and can handle a few jokes, and want some good food, then go right ahead. And who ever posted a comment that they are racist should check themselves b/c the guy that opened the door for us (manger owner?) was black. sooo i dont get it. And for the record i am NOT greek nor do i work there.

Doesn't Recommend

marsbar121

Joined 3 years ago

Don't really pay attention. I went here one night to console a friend's breakup. I ordered a bagel with no butter, since I can't eat butter. The waiter repeated my order back to me, so I thought I was in the clear. 10 minutes later, they brought our food, my bagel had butter on it. When I notified the waiter that I had ordered it without butter, he looked at me like I was crazy and said, "what?" Hello? There are people in this world that cannot eat butter, and I especially figured you got this, since you repeated my order to me! Oy, if you're going to be a waiter, then be a waiter. I've done it, I know how it goes, you're not supposed to question, forget or ignore a customer's order.

Doesn't Recommend

dbperfo

Joined 4 years ago

Completely Condescending Service!!!. I can only deduce that this place is owned and run by the mob considering that they have 55 year old greek waiters serving tables. Our server (for reference) was bald and wore glasses. At first he seemed perky and friendly and was talking to us about all kinds of random things like where he lived in Germany. When we tried to engage back with him he abruptly would speak over us and not let us say anything. Needless to say he had a god complex. Later in the meal another 3 guys came and sat down behind us and said to the waiter "wtf is this?" pointing to us. The waiter replied "who knows".

Obviously these guys thought we were on their "turf" (didn't realize you could claim a diner as turf). The waiter became progressively more aggressive with us and condescending. The 3 guys behind us were talking about us and called my cousin a "f*g" since he has a little bit of a lisp when he speaks. The waiter gave us the check and said VERBATIM "if there is anything else that you need I don't care!"

This place obviously does not care about their reputation and any good reviews you read about this diner are most likely posted by the restaurant themselves. Where else do you see 50 year old greek guys serving a diner bragging about sleeping with a 17 year old girl to customers?? Don't ever go there, unless of course it's your "turf".

Recommends

DinerLover

Joined 4 years ago

The best in Queens.. The portions are huge, the food is amazing, you need to remember that the waiters are not dogs, treat them with respect, tip them well and they will remember you...and they won't treat u like dogs!

People think everyone should serve them like their mothers, hey they are doing a job....

Neptune diner is the best....