Miracle Maids
Brooklyn, NY 11215
Phone: (718) 369-9000
Message from Miracle Maids
The environment you live & work in is important to us!
- Industrial Green Cleaning
- 100% Guaranteed
- Fully Bonded & Insured
Paid advertisement by Miracle Maids.
User Reviews for Miracle Maids
10/08/2008 Posted by felicitasnyc
I hired MM to clean my boyfriends apartment in Brooklyn .We wanted to get someone to come weekly. I was told that the job I described would be a basic cleaning and take 4 hours and cost $117. A possible additional hour may bring the total to $140. The maid came on time and was confident to get the work done. I had prepared 2 lists for her, weekly items and items to be done every 2nd week. She told met she would do all items on the list every week + suggested additional things. I was very impressed and we left her at the apartment to do the work. When my boyfriend returned he was not very impressed. I went to take a look the next day + was so disappointed I cried! It had taken some time to convince him to get help and now we were back to square 1. The maid never entered the bed room, did not vacuum clean the floors. We have a scooba robot she did not even use. The kitchen and bath walls were cleaned She did 1 load of laundry + left the damp shirts in the hamper! When I called to complain the service person was very defensive of the maids skills + told me that no one else ever complained. He offered an hour of free cleaning for each of the next 3 days I would book. AS IF! Then I received my credit card bill and was charged an amazing $ 170.00!!! When I called to complain again I was now told that the " non cleaning" job I had gotten was a " category one" job and not a basic cleaning because of the added laundry! At no point was this ever mentioned before!. I am complaining not because of the price, we would have been happy to pay even more if the job had been done 100%. I am upset because MM went ahead and charged for a service they did not provide and failed to communicate even the basic fee structure. I have reported this issue to my platinum amex card and they are handling this for me now. Be careful when you use this company. They are dishonest, defensive don't do the job they tell you they will do and the customer service is non existent.
Cons: DISHONEST, went ahead and charged CC card for more than agreed!
08/18/2008 Posted by new2newyork
There is nothing better than moving into a new apartment - than moving in when it is sparkling clean! And having someone show up at your door with cleaning supplies in hand - environmentally friendly no less (for a small extra fee) - was a bonus. I had two lovely ladies scrub my new place top to bottom for four hours - including the kitchen shelves, windows, the stove & refridgerator & behind the appliances. They even wiped down the walls & baseboards. They took their time, took real pride in their work, were friendly & respectful - and overall did a lovely job. The customer service reps were informative & personable as well. And I've just called Miracle Maids for a second appointment to do another scrub down - now that my pile of stuff has moved in. I have allergies & can tell when a speck of dust or mold is in the place - and trust me - they knew what they were doing. I highly recommend them. They take their work seriously.
Pros: easy to schedule, professional & courteous, thorough work
Cons: can't think of a one
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