841 Broadway, New York, NY | Directions 1000340.734359 -73.991058
Mon. - Fri. 10am - 7pm;Sat. 11am - 7pm;Sun. 12am - 6pm
Neighborhoods: Downtown, Midtown, Greenwich Village, Chelsea
Good Service Bad Execution – First time, they polished the edges of the lenses by hand & it looked very unprofessional, a child could have done better. Luckily they reordered the lens & tried again with more success the second time.
Second time, on the same pair of $400 frames, when you insert the little screw, they broke one of the little eyelets, they did not tell me about it & I discovered it some time later.
I decided to give them one more shot, since they have such friendly service. I wanted a pair of glasses, I asked them to order, they couldn't get them, so I bought them online & brought the glasses to them. Another pair of $400 frames, when you pick up new pair of glasses you expect them to look good, right? There were 2 scratches on the bridge/center of the frame, right in the center of my face!! I called the fitting guy out on this, but he didn't apologize. He had not even noticed the scratches that he created until I pointed them out. When you pay $700 for frames & lenses you want it to look perfect when it's delivered, like a new car. He went to the back & painted it black with a Sharpie marker, which later rubbed off.
Don't be fooled by the friendly service. Look elsewhere if you want your glasses built correctly.
Exceptional Customer Service – My glasses broke (I lost a screw to my glasses) while I was at work and my friend referred my to this store. They replaced the screw for free and while I was there I picked up a pair of sunglasses for a decent price. The place was really clean and everyone there was friendly and they got me in and out of there in no time.
They were helpful and professional – My glasses broke (I lost a screw to my glasses) while I was at work and my friend referred my to this store. They replaced the screw for free and while I was there I picked up a pair of sunglasses for a decent price. The place was really clean and everyone there was friendly and they got me in and out of there in no time.
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