04/13/09

Great pizza, unfortunate service

by rervais

Living in the neighborhood, we've eaten here many times and think it ranks among the best pizza in New York. I was disappointed with an experience on Friday night, though. I had a friend coming in by bus from Philadelphia and he wanted good New York pizza. His bus ended up being an hour late and I called Patsy's before making the trek from his bus at 31st Street up to Patsy's at 74th Street and they told me the last seating would be 11:30 p.m. We arrived at 11:13 only to be told they were closed -- this even though there were many tables of people and orders being taken. I asked about take-out and they said no to that also. Unfortunately, we ended up with a not so good pizza from elsewhere. Having managed a restaurant for many years, I feel that it is more professional to honor your opening and closing hours.

• Pros: Great pizza, nice neighborhood ambience
• Cons: Needs to be more professional about hours

12/18/08

not completely kid friendly

by nycmom7

we once had a thing for Pasty's, especially this location which is located near central park and a great place to take people visiting the city for the first time. recently however, we went in on a week night when the place was fairly empty. our 9 month old daughter had just fallen asleep in her stroller (which is a small folding stroller) and we didnt want to wake her, for a cranky baby is what we would find, making our meal a total drag. when we told the owner that we wanted to have the stroller near the table he began to argue with us, stating that it was a city law and fire code that prevented us from doing so. after we told him that we never heard of such a thing he gave us some lame story about how he pays insurance and blah blah blah. in the end he was just nasty and completely lying though his teeth. we called 311 to see if this was true and for future eating out experiences and it turns out it was all made up. there is no such code preventing strollers from being in dinning areas. the owner didnt want to fess up to the fact that he was just being unreasonable, perhaps so that we would concede and continue giving him business. after we called to inquire with the city, he just came off as being sleezy and cowardly. ironically when we have seen kids there they are out of control and obnoxious, jumping on the floor, throwing things all over the place and being really bratty. almost as though parents take them there to run wild...that seems more of an imposition than a baby sleeping in a stroller...for outstanding pizza and friendly staff and owners check out lombardi's or grimaldi's in brooklyn.

• Pros: great pizza
• Cons: below average ambience, terrible if you are a parent

10/17/07

Great as always

by dhuges

I'm happy to say I moved back to the upper west side and my first visit was to Patsy's I've lived in the area years ago and I can tell that Patsy's only got better!

10/01/07

Recent problems with service

by cynixeyes

I love Patsy's. I frequently eat at the two near my work and home. The insalata siciliana is delicious, and their pizza is solid. However, there was a problem with the service at this location last week.

Before our food came, we heard one waitress apologizing profusely to a nearby table, because their food was taking so long. Then, our pizza was brought out -- made wrong -- 3 times. The first time, the waitress did not understand the order, and didn't bother asking for clarification. The second time, the kitchen got meat all over the vegetarian side of the pizza. The third time, our waitress disappeared and left a bus boy and a manager to resolve the problem. They didn't get it 100% right, but since they didn't take the initial order, I don't blame them. I appreciate that they tried to help.

The only "help" our waitress offered was our FULL check at the end of this fiasco. She never bothered to utter one word of apology or acknowledgement regarding the many problems. Considering the food is not exactly cheap, this was an incredibly rude end to a dinner that was two pizzas too long. As good as the food is at Patsy's, do be aware of the possibility of poor and uncaring service.

• Pros: solid food, great salads, not too fussy
• Cons: lots of kids, overpriced, poor acoustics, spotty service

02/18/07

Cozy Atmosphere, Great Pizza

by beelizza

Went here with my sis and friend the other night. Great service, great pizza, fabulous bread and olive oil, not bad prices. Patsy's is a great option when you want good italian and don't want to spend top dollar.

• Pros: Pizza, Salad, Bread, Prices

01/04/07

Great Pizza and Atmosphere

by davidlovesnoriko

I love this place. The food is good and I have no complaints. My two times here were both great. Good times!

• Pros: Food
• Cons: none really

08/09/06

Upset

by ecarti

I am a neighbor who thinks the food is good at this Patsy's as well as many of the others scattered throughout the city. I am, a times, disappointed with the service but my last experience in this place was very upsetting, especially b/c I actually like the food. Now I feel like I can' t return just in principle. I walked in 40 minutes before closing when there were two parties who had just received their food, one was a large party of 8+ people. I asked for a table and said, "Are you still open?" The manager just glared at me and didn't move. One of the waitresses quickly came over to seat me. Before I reached the table , she told me the kitchen was closing and asked what i wanted to drink. She seemed extremely annoyed. I gave her my drink order and she quickly delivered it and took my order. When I asked her for bread and olive oil, she glared at me as if I had asked her to work until 1AM that night. My meal was quickly delivered and, as usual , it tasted great but the waitress literally stared everyone down the entire time. Soon after I got my food and well before closing, the manager then asked the staff to begin lifting the chairs and place them on the table. I was forcing food down my throat so quickly b/c I felt so pressured. I usually don't give in to this but they were all so angry. The waitress never filled my empty water glass and did everything possible to let me know I was not welcome there at the time. The other customers were all getting the same bad treatment. I've been in restaurants when closing time comes and goes. They lock the doors and politely tell everyone do no rush. They treat customers respectfully. None of the customers were sitting around not eating. Everyone was finishing. If they want to be out of there at 11pm, they should close at 10pm. This bad behavior was so apparent and very upsetting. I felt sick afterwards and it wasn't b/c the food was bad.

• Pros: food is good, very good especially the pizza. Also nice extras
• Cons: service is really rude

05/23/06

Great 'fancy' pizza in the UWS

by dsmithers

Pizza here is consistently good. Salads are a delicious way to begin the meal. You should pass on the calamari. It is thick and slightly soggy. Decor is charming. Service is average.

• Pros: Pizza, Ambiance, Location
• Cons: Calamari

01/29/06

New York's Best Pizza

by madhatrk

I can't believe people complain about no cheese sticks? Who has room for Cheesesticks with the best pizza in NYC! Get the pepperoni - YUM - and a family style salad. Great staff. Always great service! I go twice a month! Fantastic!

• Pros: Now takes Credit Card, Best Pizza, Friendly Staff
• Cons: No Reservations, Can be loud, small...but cozy

01/01/06

not worth it

by baesill

There are way to many moms with kids and strollers here and the food isn't great enough to make it worth it. I also think the space is too small for the type of production they are trying to pull off. I guess the food is ok.

• Pros: standard good food
• Cons: rude mothers, long wait