Mondo Kim's
New York, NY 10003
Phone: (212) 598-9985
05/06/2008 Posted by wplatt
I have purchased quite a few DVD's from Kim's in the East Village because of their great selection. However, after purchasing a factory sealed DVD that was missing the actual DVD in the case, I was treated rudely. Specifically, I was told that no manager could help and that I would have to contact the manufacturer to get a replacement DVD. When asked about contacting the owner they told me that his name was "Mr. Kim and he is unreachable". That alone is enough to question their business ethics. There isn't anything close to a reasonable guarantee of minimum services . No matter if it costs a bit more at other places, I won't buy anything from Kim's again. Buyer beware.
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