Max Restaurant - East Village
New York, NY 10009-7581
Phone: (212) 539-0111
04/18/2008 Posted by garyliu
Group of 4 went last night to Max seeking some decent pasta. We didn't have to wait for table inside although the outdoor garden had a 20 mintue wait. It being one of the first nicer evenings of the spring we kinda figured it would be a little busy. We waited for our main course an hour and 20 minutes after we ordered, no joke. Best of the all our waiter (who apparently was the manager) checked on us a grand total of 0 times during this span. We got up twice to speak with him and the hostess after 45 minutes and 1/2 hour later. They apologized saying it was so busy and they were understaffed. He initially offered to give us free desert, which was a ridiculous offer considering we had all gotten up to leave after we finished our 2ND bottle of wine and no food came out. He ended up comping one bottle of wine and brought out our food. This manager was so unapologetic and unfamiliar with the english language, it was really insulting. ON TOP OF ALL THIS, the food here is HORRIBLE. The rigatoni sauce tasted burnt, the meatballs were dry. The Osso Bucco was not TENDER!!!! If all people want in a restaurant is some outdoor garden to eat, I would strongly advise staying away from this place. I really hope this place gets its act together because this was THE WORST DINING EXPERIENCE I've ever had in NYC in 15 years.
Pros: NONE
Cons: PLEASE READ MY COMMENTS
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