09/23/09

Very convenient

by Bob456

I work in the area and just got a pair of glasses here. Very convenient to get done on the way to my train home. Very trendy - I got a much better looking pair than my normal style. I can't believe how many people have complimented me on my new glasses. I am totally satisfied and give this place 2 thumbs up.

• Pros: near Grand Central

09/11/09

Lots of frames

by AA10850

I needed an eye exam for too long and just got my new glasses. I feel like I can see again! I'm really happy with my frames and how clear the lenses are. There were a lot of frames to choose from - I felt like I could choose a few that would look good on me. There were a lot of designer frames, if you want that. My insurance covered most of the cost and I feel like I got a much better pair of glasses than I could get at my usual chain place. These are much more fashionable and look a lot better. I have no complaints. This was a good find and a good deal.

• Pros: Lots of frames

07/15/09

Unfriendly, rushed, and late!

by cynthiakay

i ordered lenses 2.5 weeks ago. have had to wear not very nice backup glasses in the meantime. they told me they would be ready in 8-10 business days. today is day 13. no lenses. i phoned at 445pm. got a very unfriendly woman who was snippy and curt with me. she said the glasses just came in today. i asked what time and why wasn't i called. it's almost 5pm. she just kept talking over me saying, "do you want to come and pick them up?" then i find out they're not even at the right store. they would have to be delivered. every time i go in that place, the women are so unfriendly, motor-mouthed and robotic. they could care less about customer service. it must be a miserable place to work is all i can say.

• Pros: none
• Cons: unfriendly, rushed and late!

07/09/09

Great start to my vacation

by AG123

I lost my sunglasses the week before I was going on vacation to Montauk. I needed a new pair fast. I work in the area and have vision insurance through my company. They made it so easy - I picked out sunglasses, they did all my insurance paperwork and I had a great pair of sunglasses for my vacation. I picked them up before I left and I had no worries to start my vacation. It couldn't have been easier.

Great place - they made my vacation!

• Pros: Very convenient

07/09/09

I love my glasses!

by AnnRose1

I never thought I'd love my glasses! I really didn't want to wear them, but now I love them! The salesperson helped me pick a frame that really looks good on me and I don't think I would have chosen the style without her help. She really knew what would looks good on me. I got a frame that's a little unique and stylish, but still right for work. I was amazed how many different styles they had in the store. The salesperson was very patient and helpful. I got an eye exam too - exam was thorough and checked everything.

I want to get some sunglasses too, so I'll definitely be back.

• Pros: Great frame selection

02/27/09

Unique Location with a Unique experience

by Bart25

I was reccommended by a friend to go to Grand Central Optical for my new eyeglasses. I was actually surprised by the location because it couldn't be more convient. The store was very busy but I was still taken care of. The sales people offered their opinions without being to pushy. They were friendly and professional. I would definitely recommend this place to everyone I know. I am completely satisfied with my eyeglasses.

• Pros: Great Staff
• Cons: A small store

12/19/08

Excellent Experience

by Globot25

I went to the Madison location and had an excellent experience. My appointment was running a little late but the optician helped me search for my glasses while I was waiting. I got my glasses a few days later and am completely satisfied with my purchase.

• Pros: Large selection
• Cons: None that I experienced

12/04/08

sad customer

by cmarin4264

The worst experience ever. The employees are very rude and nasty at the Madison location. Their boss shoulde be aware of this. He loses customers. They need to go back to school to learn how to give respect to the customers and how to talk to the customers. They are not so friendly at all. I went to purchase glasses one evening and i got pratically thrown out the store. I hope the real owner could read this review because he needs to get a new staff of opticians, because the ones that he has working there are no good at all.

• Pros: thumbs down
• Cons: thumbs down

11/21/08

Experience, Quality, Satisfaction

by PaceyR212

I've been a client of Grand Central Optical for several years, however, earlier in the year I went to one of those chain store and quickly saw the difference in service and experience. Needless to say it turned out to be a bad move to go to a different optical. I was so unhappy with my purchase that I decided to get another pair at Grand Central Optical. I love the fact that all the employees have experience and are aware of the various options that come with an eyeglass purchase. I will never go anywhere else!

• Pros: Experience, quick service, and patient sales people
• Cons: Busy duiring lunch

10/17/08

.Fabulous Selection of Tom Ford!

by Gent4Life

I absolutely love Tom Ford sunglasses and have to admit that Grand Central Optical has among the largest selection anywhere that carries them. The staff was fun to work with and I ended up finding the ones I wanted that no one else had. They even offered to call me when the new styles arrive. I can't wait!

• Pros: Selection and customer service!
• Cons: Can get very busy in a split second