Soho Grand Hotel
New York, NY 10013-2225
Phone: (212) 965-3000
02/15/2003 Posted by crispandullo14
I booked the SATC package for my husband and I. I indicated at the time of booking that we were going to be checking in 30 mins. before we were supposed to. They said it was fine, and that all would be well. We get there and they send us to a room that was still occupied! We went back down to ask questions about the package and they were RUDE and very condescending!! The room was tiny and the CD player didn't work (a CD came with the pkg.). We called to have it fixed and they just took the CD and never left a note as to why. The features were never clarified and they were irritated when you asked for clarification. I would NEVER stay there again. EVER!
Pros: Only stayed 1 night, Close to the train, Going back home
Cons: Crowded, Rude Staff, Horrible cust. svc.
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