Rico
Brooklyn, NY 11217-5000
Phone: (718) 797-2077
08/28/2007 Posted by edverse
RICO has beautiful stuff. My wife and I decided to buy our main room sofa there instead of one of the big name stores because it was a great design and we wanted to support local business. Unfortunately, we came to regret that decision painfully. RICO promised delivery in 6-8 weeks. We got the sofa in the 12th week. Worse, it was damaged. There was a smudged, quarter-size hole on back of the sofa through which you could see the wood of the sofa frame. Unbelievably, RICO has been extremely difficult about getting us a replacement couch, alternating from lying, to belligerence, to completely ignoring us. At the end of the day, their "take it or leave it" offer was to pick up the couch, THEN repair it, then redeliver the couch in their infamous "6-8 weeks". The matter is still unresolved more than four months after we put down a 50% deposit. They also charged our card for the full amount of the purchase over our protest. In sum, they do business like scheisters. So admire the collection, but cross your fingers you don't get a defective product.
Pros: Nice collection
Cons: Do business like scheisters
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