W New York - Union Square

08/26/05

Wherever whenever?

by chang21 at Citysearch

I moved from the W time square to the W union square during my business trip to be closer to downtown. Having been serviced by the excellent staff in Tm sq, I was really surprised to be greeted with snooty attitudes and unfriendly faces at this W. Their lack of interest in satisfying their clients is apparent. I only stayed for the convenient location.

• Pros: Location
• Cons: Service, Snooty staff, Closet space

07/27/07

Olives & Bar

by maylee88 at Citysearch

Not having visited the bar, which is the extension of Olives, for over a year, I was back recently. Previously, a trendy kind of crowd that was fun for people watching, it seems to have seriously deteriorated. In fact, the people are rude "young-uns" who will grab your seats, if you don't watch it like a hawk. And my friends and I even were harassed by a "bridges and tunnel" like crowd who thought we took too much space on the sofa. We paid our check and informed the management, but they seemed relatively unwillingly (or afraid?) to do anything. Perhaps we shouldn't have paid our check. Definitely unpleasant for drinks now and shockingly uncouth scene for an extension of Todd English's Olives.

07/17/07

Super VIP Service

by davidryskiewich at Citysearch

Excellent Service and Great Rooms and service

Best part was of course the breakfast...... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ....

06/29/07

I'll be back...

by mark at Citysearch

My work's travel policy states that Starwood properties are the preferred stay. The W Union Square was the most-effective property available and I stayed for 3 nights. Great experience! The room was good sized, spotless and the staff very friendly. The bed was great! More comfortable than any I've ever slept in. Also, nice bar in the basement, Olives restaurant/bar on the 1st floor and 100's of places to experience within walking distance of the lobby. This W would be perfect for both business and vacation travel.

03/15/07

Minimalist luxury and nouveau-Hollywood chic reign at this central outpost of a large hotel chain.

by Contributor at Citysearch

This 270-room hotel is in a prime hot spot, where the city's international businesses and cutting-edge technology thrive. W's signature living room (a.k.a. the lobby) features 16-foot arched windows overlooking Union Square and topiary walls filled with lush plants. The front desk is on a grass lawn with granite stepping stones. In rooms you'll find all the usual W luxuries: dreamy beds with 350-count linens and goose-down duvets, Bliss bath products, CD/DVD players with music and movie libraries, and work stations with high-speed data port connectivity.

11/25/06

W is for WOW

by jw8278 at Citysearch

I recently stayed the W in Union Square and was blown away by the service. From the front door to the guy who checked me in to the lady who cleaned my room, everyone was professional & friendly, but not stiff. The location is perfectly convienient & the hotel itself very stylish, clean and well put together. This hotel has it all. Definetly worth the trip. I'll be back next time I am in NY.

• Pros: Every aspect of the hotel
• Cons: Couldn't find any

11/05/06

Very Good Hotel in Manhattan

by julietdinkis at Citysearch

We visited the W Hotel in Union Square in Manhattan. The service was very good and room were excellent.

• Pros: Very Good Hotel in Manhattan

02/21/06

great look, poor service....

by rcgreen at Citysearch

I've stayed at the W Union Square twice because of the location. On one occasion the manager simply disallowed my reservation because the previous client wouldn't move out of the room? And the hotel was otherwise sold out. Since when does someone else's bad behavior force a guest to move to another hotel? This was very inconvenient...

On the second occasion with my family, the concierge TWICE gave incorrect directions ... once to the restaurant and once to city center theater... causing us to be late to the show.

I have to agree with the reviews that suggest this is overpriced, superficially stylish but with poor service.

12/06/05

Staff is SNOTTY - NOT FRIENDLY OR HELPFUL

by eurotrash_clothing at Citysearch

Wow - this is not what you would expect from a W. The staff here is rude, the service sub-par. I expect more for the $429 I paid a night. You are paying for location only.

05/30/05

If you love Union Square

by megpcamp at Citysearch

If you spend most of your time 'downtown' while in New York, you could not find a better location than the W Union Square. Excellant subway access, and several great restaurants within a few blocks. The greenmarket is wonderful, especially on Saturday.

One word of caution....the closet is tiny! 3 drawers and about 15 inches of hanging space. Otherwise, the room is fine....very comfortable bed and linens, large desk area, overall it's very attractive. (Should be at this price)

• Pros: location, attractive, modern
• Cons: small window, no view, small closet, expensive