Thom Bar
New York, NY 10012
Phone: (212) 219-2000
09/28/2007 Posted by ninjivy
I went to Thom Bar tonight for my friend's birthday. It's been a LONG time since I've encountered such rude, unhelpful, and ethically questionable service. First of all, she made reservations earlier in the week on the phone, and was only informed when she arrived that she had to open a tab for all 40 people on her credit card! Of course she was stuck since she'd already told all of her friends to meet there, and had to put down her card. I brought a birthday cake for her - one I'd baked myself - and as I was about to light the candles the manager ran up and told me there would be a $5/person fee for bringing in outside food. He then went on a rant about "outside utensils" because I'd brought paper plates and plastic forks (because I hadn't wanted to trouble the wait-staff). While I (somewhat) understand the policy, the way the manager (a short, self-important Asian guy with glasses) spoke to me was unbelievably smug and insulting. He could have been polite and empathetic - instead, he yelled at me and was incredibly condescending. Enforcing the policy itself was questionable, but my treatment was downright unforgivable. With all of the other great places to go downtown, do yourself a favor and skip Thom Bar.
Pros: There might have been some things here, but I was too disturbed by the cons to notice.
Cons: Unbelievably rude service - managers are supposed to make sure customers have a good time, not abuse them.
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