Seize Sur Vingt
New York, NY 10012-3545
Phone: (212) 334-6938
12/20/2006 Posted by c_gonya
Looking for formal shirt for my wedding, thought their stuff is nice which it is. Instead of brining my tux along thought I could purchase a shirt and try it on at home. I was very clear with my intentions and asked about their return policy, "no prob. just return within two weeks". Brought it back the very next week and was told they don't do refunds only exchanges. Manager was cool and made an exception seeing as I had not worn the shirt. Got a call later that day saying that I had in fact worn the shirt and I had to come pick it up. Went back to the store for a third time, so they could show me the obvious wear/tear/stains on the shirt. The shirt was pristine white, still had the creases where it had been folded up, no collar stain, nothing. I'm not one to make a scene so in the end I agreed to an exchange which was prob. all they wanted. I understood their point, but to be told I was lying regardless of the obvious evidence was very disrespectful. Spent just shy of $500 bucks there in less than a week, a customer should deserve better service.
Pros: nice look
Cons: silly staff
1 out of 1 people found this review helpful
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