06/15/09

W is for "Wonderful"

by djpiglet

We were a little hesitant about making a reservation at this hotel because of some of the other reviews, but we were very pleasantly surprised. We had a wonderful time at the W Times Square . Our room was beautiful and it looked like it had just been renovated! The little chocolates that were left in the room everyday was a very nice touch, along with the note from the General Manager on our first day. We also noticed that we never hear the housekeeping staff, but the rooms are always clean.

Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay.

There was one staff member in particular who helped to make our stay extra memorable. Gil (I think one of the security staff?) was especially helpful and went out of his way to make our stay more special. We felt like VIPs in the hotel and also that we had a friend who would take care of us. We've stayed in many W's over the years now and the service in general is very good, but the service at this location was outstanding!

We couldn't have asked for a more perfect stay.

• Pros: Location, staff, quality of rooms and common area, luxurious
• Cons: Nothing really

05/28/09

Beautiful Hotel, Great Location

by GautamCity81

This hotel, is classy with style. Service is top notch and draws in a very high profile clientelle. Great experience all in all. Amazing drinks at the "Livingroom Lounge" upstairs. Top shelf all the way.

• Pros: Very Swanky Atmosphere

01/25/09

cool hotel, but not really worth it

by ryo89harvard11

the hotel has a really upscale, modern, chic feel, and is definitely the best W in NYC.

however, u still have informal agents- not that polite, lousy housekeeping at times, although the views are really good on the high floors.

such a cool hotel, too bad there's so much detriments...

12/14/08

Simply the best!!

by pascalemd

The W Hotel in Times Square is simply the best. It is chic, trendy and the cater to your every need while your staying there. I was in awe. The decor is fabulous. The service was INCREDIBLE!!Basically if you didn't want to leave your hotel at all, there is a lounge called the Living Room, the Blue Fin restaurant where I will host a birthday party this Saturday and the The Whiskey which is the club inside the W. My family is still ranting and raving about it!! KUDOS to the staff as the W-the whatever,whenever service. I booked a room again for my mom's birthday. She can't wait!!

• Pros: Excellent and chic hotel, service and location is TOP-NOTCH
• Cons: Absolutely NONE

11/10/08

big, beautiful and reasonable

by Colette22

Staying in the W in times sq, I didnt have high expectations. I found myself delightfully suprised. Big rooms, very clean and plush all the while rasonably priced. I would recommend to my friends.

08/26/08

W this

by Brasco1

Excellent atmosphere, great rooms, food and drinks. No better place in NYC to entertain; be ready to pay

05/04/08

Worst Hotel In NYC

by ignacious

Everything about this hotel is terrible. It has the same furniture it had years ago, their 'water room entrance', or whatever it's called has been turned off more then half of the times i've been there which is at least 15, the people at the front desk are not as helpful as they think they are, management is rude and unapproachable and thats only when you can actually find a manager to speak to, no sauna or steam room, they closed down the spa, its so dark you can't even see the numbers on the elevator, the guest rooms are about as big as an average baby nursery, which would be great if I was 21 inches tall and 9 pounds...but I'm not. I've stayed here many times, usually on business but I am done. This hotel offers no amenities at all. They used to be great, they used to have fantastic customer service, it was a trendy, fun, new environment, filled with cool, down to earth staff members, their were fabulous spa treatments for myself and my associates until they apparently closed the spa and tell me they're not opening a new one, the dynamic is all off. maybe it's poor managemnet, I don't know. But, what I do know, is, I'm never staying here again and I would suggest you go somewhere else to.

04/07/08

No Spa!?!?!?!? Now This Place Officially Bites!!

by Friendo1

What junk!!! I called to book a spa appointement at the away spa in the W Hotel, Times Square for my stay next week and they tell me it closed down. How do you close down the spa in the hotel? I'm so upset, as I frequent this spa and have a great relationship with my massage therapist and skin care person. I asked the rude front desk person why it closed and they said "to expand the gym". I've stayed at this hotel many times...no one works out in that gym, I'm usually the only one their when I'm working out. I asked if I could get an in-room massage with my regular masseuse and they told me No, because all the away spa people were let go. Like I want some random weirdo whos experience and expertise is unknown coming into my hotel room and overcharging me?!? The spa was the only good thing this hotel offered and was the only reason I stayed in the hotel. Without it, it's just a cruddy hotel with old wanna-be trendy decor and sub-par service. I immediately cancelled my reservation and booked a room at the Westin Times Square instead. I refuse to spend all that money to be treated like garbage and not even get what I want. Now, the W in times square offers NO pool, NO sauna, NO steam room and now NO spa. there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun...what's the point of staying here?? DONT WASTE YOUR MONEY on this place, go somewhere that will give you a more memorable experience. Shame on you W Hotel, I expected more from you!!!

04/01/08

Amazing Experience!!

by DirtyMartiniGirl

This was my first time staying at a W Hotel and I absolutely loved it!! The decor is very modern and stylish and in the heart of Times Square. Rooms were very comfortable. The lounge, The Living Room, was trendy and upscale, great for drinks. The customer service was INCREDIBLE, the best I've ever had at a hotel! The people that helped us all weekend were friendly, remembered all of our names, and were willing to accomodate our every need. They were genuine and seemed as if they love what they do. The prices are steep, but so isn't everywhere else in Times Square. If you're looking for a fun and stylish hotel, I definately recommend staying at the W Times Square. I will definately be staying there from now on!

• Pros: customer service, decor, everything!!
• Cons: Times Square prices

06/30/07

Lounge Bar

by fakename00

Rating applies to the barlounge area only. 4 Stars for diverse crowd which seem to change every hour.