W New York - Times Square
New York, NY 10036-1517
Phone:
04/07/2008 Posted by Friendo1
What junk!!! I called to book a spa appointement at the away spa in the W Hotel, Times Square for my stay next week and they tell me it closed down. How do you close down the spa in the hotel? I'm so upset, as I frequent this spa and have a great relationship with my massage therapist and skin care person. I asked the rude front desk person why it closed and they said "to expand the gym". I've stayed at this hotel many times...no one works out in that gym, I'm usually the only one their when I'm working out. I asked if I could get an in-room massage with my regular masseuse and they told me No, because all the away spa people were let go. Like I want some random weirdo whos experience and expertise is unknown coming into my hotel room and overcharging me?!? The spa was the only good thing this hotel offered and was the only reason I stayed in the hotel. Without it, it's just a cruddy hotel with old wanna-be trendy decor and sub-par service. I immediately cancelled my reservation and booked a room at the Westin Times Square instead. I refuse to spend all that money to be treated like garbage and not even get what I want. Now, the W in times square offers NO pool, NO sauna, NO steam room and now NO spa. there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun...what's the point of staying here?? DONT WASTE YOUR MONEY on this place, go somewhere that will give you a more memorable experience. Shame on you W Hotel, I expected more from you!!!
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