Oasis on Park Day Spa

11/02/09

Great facials

by Hakuisuke

I've been going to Oasis for a few years and have seen a couple different aestheticians for facials. I must say that Evelyn is by far the best. Not only does my skin look absolutely amazing after I see her, but she always has honest and helpful advice about how to improve the condition of my skin at home. Not to mention, her facial is more relaxing and therapeutic than any massage I've ever had at Oasis or elsewhere. I wish I could go once a month!

• Pros: atmosphere and facials

Response from this business

OASIS– November 03, 2009 at 07:07:04 PST

Thank you so much for the kind words, we all at Oasis appreciate it immensely. Evelyn is amazing but then again all of our staff go through extensive training and are so dedicated to delivering an extraordinary experience to our guests. I highly recommend you sign-up for our text message specials, where you will be alerted to last minute deals such as an $89 customized facial that is usually $110. You can only know about these specials if you sign-up for the text message service. We have over 2,000 people who take advantage of these great deals, you should too.

Bruce Schoenberg

10/29/09

Just wonderful!

by chrislund

My sister and I took advantage of every Spa Week special we could manage, and went to 7 spa's in the span of a week and half. Oasis was one of the 2 spa's that actually felt like a REAL spa experience (the other one was Clay Spa on 14th). Even tho the place was completely packed, we didn't feel rushed, the facilities were pristine, and the staff was professional and courteous. We wanted to take advantage of every offer, so I had a massage and a body wrap, and my sister had a facial and a massage. We were there for literally half a day and nobody rushed us out. Our treatments were done in full without a minute less. Hala is THE BEST, you have to get your body treatments at Oasis with HALA! I've never had a body wrap before and she just made it sooooooo relaxing and I was just in heaven. I talked to another customer in the relaxation lounge in between treatments and they said I should come during the week when the place isn't so crowded and I will definitely do that especially when they have weekly specials. Good job Oasis!

• Pros: Clean, professional in every circumstance

10/28/09

Don't listen to what the review says

by msnyc52

I totally disagree with "micma's" review. I venture to Oasis Day Spa at least twice a month, and the staff there is nothing but FRIENDLY, COURTEOUS, and KIND. I think that "micma" has serious issues that only a trained professional can handle. Do you even know how it is to work in retail in NYC? Our motto is "If you see something, say something" and if you were acting suspicious, then Oasis has the right to confront you. If it wasn't for the great relaxing experience at Oasis Day Spa, I probably would have turned into you- a babbling nut job!!!! I love getting facials by Mimi, she is the absolute best. Hala does the best body scrubs and wraps- she will wash away your worries!! When i am stressed out, I turn to Chad, Kevin A or Nancy. I think "micma" should go back into Oasis and apologize for all the non sense and slander. The owner is right, you ARE and ugly person.

• Pros: best staff, best specials

10/20/09

Massage was not bad but I don't think I got the full time

by Alycia284

I got a massage a little while back but never got a chance to comment. The lady that took care of me was very friendly, but I don't think I got the full time. I came 15min. early to change and everything, waited till the called me, got my massage, but then when I came back to the locker room to change, I noticed my on my watch that the hour just finished. How could have the hour just finish and I'm already in the locker room changing, shouldn't I still be in the room finishing the massage?

• Pros: Friendly Massage Therapist
• Cons: In the basement

Response from this business

OASIS– October 23, 2009 at 10:01:42 PDT

Hi Alycia,

Thank you for reaching out to us. Our staff is trained to always track the time accurately by the clocks in our treatment rooms. I am sure you think you did not get the full time but I assure you our team members are trained to actually ensure they go a minute over on all services. I hope we have the opportunity to serve you again, and please feel free to contact me personally to schedule your next visit.

Bruce Schoenberg

10/02/09

accusation of stealing

by kjglas

I had a 60 min lava stone massage on 1 Park Ave. I arrived, checked in and waited 2mins to go to the back to change. As I was locking my things into the locker a receptionist came to me and stated she needed to speak to me. I was taken to out into a hallway where she proceed to accuse me of taking a soap from the front. I was shocked and dunbfounded!? I told her I did not take anything and insisted she look through my things. She looked and found nothing. She told me she was sorry(which did not come across as sorry) and to go to the relaxation room and enjoy the massage. I went to the room but became increasing angry. I went to find the manager because she had not come to me. I waited a few minutes for her. The manager informed me she just found out what happened. I proceeded to tell her I would not steal and insisted she look through my purse and bag, where I took everything out. She stated she was sorry and she would take care of it. I was very upset because I have never been accused of stealing and have no criminal record even a speeding ticket. The manager was condescending, unapologetic and arrogant.She told me to stop freaking out and to enjoy my massage. I was so angry, I wanted to leave but I was afraid my friends credit card would be charged and I did not want him to pay for it. I now wish I had just walked out. I went for the massage which I did not enjoy because I could not relax and could not believe how I was just treated. Once I got out and back into the reception area. I saw the manager, once she saw me, she ran out of the recepion area into the back out of sight. The receptionist checked me out charging me full price. I told her she needed to speak to the manager. The receptionist left and came back stating I was to get 10% off. I was slapped in the face again to pay for an experience that was surreal and horrible at the same time. I have send an email to the owner of oasis and conde nast traveler because they said this was the best spa in nyc. I believe the spa was great at one time but because they have been no. 1 for so long the have reached thier peak and now on the down slope. To accuse a client of stealing and then to be unapoligetic once they realize they were wrong is completely unacceptiable. I would not want this experience to happen to anyone else. I was on holiday when I had this experience and live in chicago where I get spa treatments atleast every other month. I have NEVER been treated so RUDELY. I was in NY for a 911 fundraiser for Scott Schieling 5k. TUNNEL to TOWERS Run. I have read some of the comments from the owner of this spa (on city search) prior to this posting and he really needs to employ better people with Great customer service . This is a nice spa but I have been to better and only better because they appreciate my money.

• Pros: Would have been a nice spa if they have new staff
• Cons: condescending arrogant staff

Response from this business

OASIS– October 15, 2009 at 12:08:42 PDT

Shoplifting is a big problem, hurting all business. The guest acted very suspiciously, picking up products, opening & closing her purse- all with back turned & looking around. The client was from out of town, never been to Oasis - acting fishy. Convinced product was stolen; our Manager VERY politely approached her minutes later in the locker room. The woman immediately became hostile. Later she agreed to show her handbag- plenty of time to hide missing product. Our staff is always polite; and convinced she was up to no good. Short of calling the police we decided the way to handle the situation was to ask about it. In a word she is FUGAZY. Her comment that Oasis is on the down slope- Spa Magazine just announced their 2009 Readers Poll Awards & Oasis was named winner of Favorite Day Spa Award in all of New York. So re: this client & her lying rant, as we say in Brooklyn 'FUGGEDABOUTIT' Glad you're back home in Chicago. Hope to see all honest clients soon.

Bruce Schoenberg

08/03/09

Lifted me right out of my slump

by mariadeltoro

2009 has been unkind to me. I know that most people are hurting now, but this year so far I feel like I was being punished for something bad from a past life. My sisters said I just need to relax, and I will feel better. I did not believe that it would help me when they gave me a Gift Certificate for Oasis Day Spa, but I am a believer now. From the moment I stepped into the spa this weekend, I was treated like a queen. My massage erased the tension this year has brought upon me, last night I slept well for the first night in months. My facial gave me a beautiful glow. The Salt Scrub was relaxing as well, I wish I could have that shower at my house! The only "problem" was, when I checked out, the lovely receptionist gave me a postcard of Oasis' new spa in Westchester - it has an outside garden!! But alas it was too far from me. Perhaps for my birthday in a few months, I will ask for a day trip to Westchester, just to experience their Rooftop Massage. I wonder if they can serve margaritas LOL. Thank you my sisters, and thank you Oasis for reminding me that this is just a bad year, there are still lovely things in this world.

• Pros: everything.
• Cons: I wish to visit the Westchester spa, but it is too far!

08/02/09

Awesome Party at Oasis Day Spa's Rooftop Garden

by tbls

We just hosted a party at the Oasis Day Spa's Rooftop Garden in Dobbs Ferry, NY. What a fantastic party. The atmosphere was spectacular and the chair massages were a great add on....our guests loved it! We used the spa recommended caterer who was very professional and helped us customize a menu for our party. Our guests raved about the food. We brought in a DJ and danced the night away under the stars! This rooftop is a must see. The staff was attentive, polite and accommodating. I would highly recommend considering this space for a party or to chill out after a treatment. We had about 40 guests but the space can comfortably hold a lot more. We were thrilled with our experience there!

• Pros: Beautiful Setting, Attentive Staff, Great Food & Massages

07/30/09

Terrible service from people who answer the phone

by NYCdweller

I called several times to get some idea of the packages they offer for parties of 10 or more because I was trying to book a day for a party for my colleagues. No one called me back. The guy who took my call a second time kept saying he doesn't have control over when anyone might call me back. Then he went on to say he doesn't have control over my decision! This was when I explained I needed the information soon or I'd just have to go with a different spa for my party.

They used to be pretty decent until a couple of years ago - the last time I went there. Not sure what happened since then. But if this is their service over the phone, I'm doubtful that I'm going to find any experience at the spa itself relaxing or stress-free!

• Pros: Not sure what they are!
• Cons: Terrible service over the phone

Response from this business

OASIS– August 08, 2009 at 05:52:10 PDT

When we read about this complaint and did the research, we found you spoke to one of our receptionists rather late in the day. This individual does not book parties, and wanted to make sure you were assisted correctly. He explained to you the event manager would call you back the next day (your call came after 6 pm) as she was gone for the evening. We value all guests inquiries, and our event team always returns phone calls within 24 hours. We had no record of any previous unanswered calls, so if there was somehow a dropped ball here please forgive us. Oasis never ignores our guests whether they are calling for one appointment or ten. We apologize that no one could get back to you immediately that evening as your call came very late in the day and you then advised us not to call back. To any of our valued guests- feel free to call and leave me a message if you want to schedule any appointments or book any parties. I guarantee a call back within 24 hours.

Bruce Schoenberg

Owner

06/30/09

Questionable Customer Service

by NativeNYer

If you are like me and seek first-class customer service from business your patronize, Oasis on Park may not be for your. Unlike other establishments in the same industry, Oasis' only concern is making a profit and places no value on building and cherishing relations with former customers. In all my years of living in NYC, I have never been treated in such a disrespectful manner and would not wish such treatment on my worse enemy.

• Pros: Nice location
• Cons: Total disregard for customer service

Response from this business

OASIS– July 23, 2009 at 10:20:56 PDT

Oasis Day Spa prides itself on our superior customer service, acknowledged by the many honors we receive. Our staff goes above and beyond for all our guests, of which this review is not one- but a previous employee. We look forward to welcoming you soon to Oasis Day Spa which was previously named Day Spa of the Year, by Day Spa Magazine precisely because of our customer service. We hope you are having a great summer, please check our weekly and monthly specials. Sign-up for our TEXT MESSAGE specials such as $89 massages.

06/10/09

Not keeping pace

by CSMobileUser

Years ago, I found a lovely spa on irving--oasis. Since then the place expanded and with that has lost its charm and cleanliness! The service is good, but you pay for an experience. Now you feel like a number in a factory. Most disappointing is the lack of cleanliness in the showers and locker room. Equally annoying is the fact that it is hard to find a locker because of the crowd and the fact that housekeeping uses them for storage. Given the choices in nyc, it would take a lot to get me back.