07/09/08

Great Gym but

by Flybri

feel poor and ugly while working out with professional athletes, models, and "employees" of Scores. Nice facility and great family day on Sunday.

• Pros: Facilities
• Cons: Getting a bit dated

03/07/08

Terrible Billing Department and Customer Service

by yarmalegna

I was a loyal member to NYSC for 7 years. In that time, I had 2 weird billing issues. The first was partially my fault, but since their billing/customer service department and their clubs do not communicate very well, it was really hard to resolve it. It literally took 5 visits to the club. Then my last and final billing issue, was when I froze my account to take karate lessons, a manager from one of the clubs froze it, and told me just to contact the club when I wanted unfreeze the account. But then the following month I noticed I was billed for the entire membership fee - no more freeze. I contacted the club immediately and asked to be reimbursed and put back on a freeze, they said I couldn't get reimbursed without paperwork (which the manager didn't even mention - she just made the changes on the computer while I was in the club). They offered a credit to my account, which did me little good because I wanted to cancel my membership completely. They told me the only way I could get reimbursed is if the manager could contest to the fact that I did want to freeze my account longer than 1 month. They contacted the manager, but she was no longer with the company (1 short month after the transaction) I filed a complaint since I thought it was unfair for them to not consider my circumstance, or the fact that their employee who was no longer with them might have made a mistake (since i contacted them the same day they charged my account). i also thought that if my complaint went to higher management, maybe they would help me resolve the situation - wrong!!! They were entirely stand-off-ish in their reply and did nothing to help my situation. Their reply was just an edited version of what happened that was probably in their computer system. No sympathy what-so-ever for my situation.

Plus their machines were always broken or about to break, TV's too. Classes were actually pretty good, though, in NYC...did that for years.

01/28/08

Great gym but...

by AES129

I have been a member for about five months now and the facilities are excellent. Locker rooms are great. The personal trainer that worked with me gave me the best workout I have ever had too. I am the type of person that really doesn't enjoy working out and this gym in particular has two nice basketball courts. Unfortunately, they aren't available when I want to use them on the weekends. The club is actively looking to rent this floor out for children's parties. I have no problem with them doing that but this was never explained to me when joining. I was asked to leave the gym three times because they also don't post when the gym is rented either only on the floor itself not on their website.

Very disappointing, the reason I joined was because of the breadth of services didn't realize they were optional.

• Pros: Great facilities, a lot of equipment
• Cons: Facilities are not available all the time

02/15/07

This gym is wonderful

by maks3880

I am a person who hates to exercise....or at least I used to hate exercising. This gym is amazing- it's huge and machines are always available, even in the busy time after work. It's very clean and the locker rooms are clean too and the amenities are fantastic. It is pricey but well worth it. As someone who used to belong to one of those other gyms, the decision to join was a no-brainer...it is a pleasure to start my day there and always look forward to going again the next day! The classes are FANTASTIC!

11/17/06

150,000 square feet of amenity-packed fitness space for the sportiest of New Yorkers.

by Contributor

In Short
A healthier world unto itself, this gargantuan hotel-styled gym wipes away nearly every excuse to stay home. It boasts two full gyms, squash courts, a cavernous cardio and weightlifting area, a cycling studio and--to top it all off--a climbing wall. Classes, from Pilates to "Street Kata" kickboxing kick-off in the early morning and run into night. Hungry yet? The SixtyOne Cafe and Bar serves breakfast, lunch and dinner.

03/24/06

spa

by love423

I recently visited the spa and had an amazing facial with Francesca. I have never felt so comfortable with an esthetician before. It was my first time going to her, and she made me feel so important. I have been to many many spas before and almost feel rushed through my service and made to pay and leave. But not here. Fran spoke to me about my skin, analyzed it, and treated my problems. She let me enjoy the experience and relax afterwards by handing me flavored water. The prices are a bit expensive, but I would definitly reccomend trying the spa out.

01/23/06

Facial Review

by fl2nyc

I have been going to the Splash Spa on the UES for more than a year now and I have always had a wonderful experience. I attribute this to my facialist, Janice, she is amazing. I have sensitive skin, and hers are the only facials that have never resulted in a break out. The atmosphere is highly relaxing and most importantly, she doesn't feel the need to chatter at me while she is performing the facial. They are not always right on time, but I think 15 minutes is the longest I have ever had to wait and I have always been offered tea and water so it hasn't struck me as a major inconvenience.

• Pros: atmosphere, skilled staff, cucumber water

10/06/05

excellence

by jennycola

Just the kind of gym I wanted: bustling with activity, yet always a machine available; the classes are excellent and facilities are clean, with fluffy rolls of towels everywhere you look. The pool is tiny, but is okay for laps. The locker room is huge with carpet and blowdryers and wooden day lockers and big showers with all the good stuff (shampoo, conditioner, body wash, shaving stuff). TV's on machines if you bring headphones. Squash is extra, as well as east-coast or bi-coastal or executive memberships. A regular health membership (month-to-month) is $150/month not including signup fees which are $250-$700 depending on promotion.

• Pros: excelent staff, modern equipment, excellent classes
• Cons: expensive

07/03/05

Amazing gym- sadly spa is HUGE disappointment

by hemetgrl

I have been a member of the sports club LA for years now and decided to try the spa for the convenience of it being rite downstairs after my workout The first time I went was for a massage- it was horrible- so bad I just wanted it to end- ive never wanted a massage to end. it was terribly overpriced. next i had a facial- that was disappointing as well nothing special and my skin was basically the same when i left next i had a body wrap again waste of money. the staff was obviously not trained in the services they performed, as well had no product knowledge. the staff was not even friendly ive left feeling as if i wasted money and feeling as if i annoyed the staff in the spa by simply having to innterupt them on their cell phone calls to pay my bill..

• Pros: inside spots club LA, thalgo
• Cons: rude staff, inexperienced staff, overpriced for bad se

03/02/05

Fit & Fabulous!

by ssmithy

I joined the gym after I got engaged last year to get myself into shape for my wedding I never get bored of the same routine as there is so much variety at the Sports Club LA. My trainer Cindy has been able to get me into a great program and in six weeks I'm already achieving the definition & weight loss I need to look great for my big day!!!