LaptopMD Computer Repair

05/06/2008 Posted by gnoled

The fan on my Thinkpad T42 failed just before I was leaving on a flight between London and New York City. A complete nightmare! The laptop said "fan error "on bootup and then shutdown (it does this so the processor doesn't overheat and burn out). I found out about LaptopMD on Citysearch in my last minute frenzy to find a solution and dashed to the airport with my broken laptop. I landed at JFK at 1pm on a Saturday, gave them a call and took a cab to their office in Midtown. The next day I picked it up with a new fan for a $275 repair bill, ready for the week. I don't know many places in the world that such a thing would be possible for such a reasonable cost. These guys are awesome. Thank you!

Pros: Fast service, no bs, good prices

Cons: none

04/25/2008 Posted by megh22

These guys found all the missing data on my external hard drive that I had accidentally formated. Everything was intact, including my some 5000 mp3 files, and the book I was writing (whew!) They gave me the most reasonable price around, and believe me, I did my research. Highly, highly recommended.

03/30/2008 Posted by jnunez2

The guys seem shy, but the are really friendly and the service is great! I dropped my Laptop PC and the screen cracked. These guys fixed it for half the price the manufacturers offered and they had the job done the next day! I sooo recommend them.

03/12/2008 Posted by kibi

I fell on my PDA and broke the screen, so I took it to them to see if it could be fixed. They were very nice, called me to give me a quote and allowed me to pick it up with no charge. Unfortunately I discovered that all of my data was erased! Now if I get it fixed, I'll have to reinstall everything, what a drag.

03/06/2008 Posted by alg298

I managed to freeze up my Sony laptop after a bad bit of self diagnosis. After taking my laptop to BestBuy(2 weeks wait) and CircuitCity(incompetent service) I found LaptopMD through this website. They diagnosed the problem within a couple of hours, they rang and after explaining the problem and price, the computer was fixed within 24 hours. I picked up the laptop and they had backed up all of the data they thought might be relevant, despite me forgetting to ask them to. I asked if they had saved my emails and unfortunately they hadn't but they offered to find the data, at no extra cost if I could afford to be without the computer for another night. The building leaves a lot to be desired, as does the chaotic looking office, but bear with it, look though the tatty appearance and trust these guys, they are very good.

Pros: Speed of service

Cons: chaotic office, tatty building

12/11/2007 Posted by hbograd

I just discovered LaptopMD on New York Citysearch about two months ago. Since then, they've achieved my loyalty by: 1) fixing my younger daughter's laptop, when the screen wouldn't work, within a day or two, at a very fair price; 2) replacing a faulty power adapter; 3) evaluating a laptop that I was going to send to a needy community in India, giving me a reasonable free estimate on what it would cost to replace a faulty motherboard, and being very pleasant when I decided not to repair it; 4) install memory chips (purchased elsewhere) in a laptop I am sending to Ghana - at no charge; 5) when I picked up the two laptops for India and Ghana after the free evaluation, one of their technicians was in the elevator with me, saw I was having a hard time carrying the two laptops at once, and walked me to Eighth Avenue and was willing to stay with me until I got a cab! 6) Answering the phone at 9:30 last night when my older daughter's laptop hard drive crashed in Boston, when she desperately needed her files to complete rabbinical school exams and papers; 7) Answering again at 8:50 a.m. this morning and reassuring me when I called to say that we were sending my daughter's laptop to them by Greyhound Package Express, and working with us to arrange a messenger to pick it up at the Greyhound office; 8)Laptop MD is evaluating it for free, and then will try hard to recover the files today and email them to my daughter. They expect to charge a few hundred dollars (plus $50 extra for emergency service) if their evaluation says they can recover the files. I'm completely confident that the technicians at LaptopMD know what they are doing. I've only known them for two months, but I'm already a very loyal customer. Harriet

Pros: Quick service, reasonable prices, friendly and knowledgeable staff, good results.

Cons: None

11/14/2007 Posted by nycgirl1

My laptop had died (blue screen of death) and when I first contacted them, they said they would call me with an estimate within 2-3 hrs. The following day, more than 24 hours later, still no call. I decided to make a trip there to check up on my laptop. When I got there, they were running some disk recovery program in my laptop. They showed me my laptop and it appeared that they had been able to fix the startup problem and no longer got the blue screen. I asked them why they didn't call me to give me estimate and they said it hadn't been done completely. They then told me that my hard drive was corrupted and I needed a new one completely. They said it cost $200 to fix the computer (what they had done at that point) plus another $300 for a new hard drive plus installation fee. I told them that they were suppose to call me before any work was done to give me an estimate - i explicitly said that I would not authorize any repairs prior to agreeing to the amount. They said that they just "happened to fix the problem as they were doing the estimate" and that if I didn't want to pay anything, they could "CORRUPT A FEW FILES AND TURN MY COMPUTER BACK TO THE WAY IT WAS WHEN I BROUGHT IT THERE". I have never heard such ridiculousness in my life! How was I suppose to know if I agreed whether they would purposely damage more files on my laptop just out of pure spite??! After some hassling - and during this time, they were still trying to get me to put in a new hard drive - I finally said, I'll pay $125 and take the laptop now (they were then offering $150 as cost of fix and to back up my data in case it failed again). Moral of the story - when they tell you they will give you estimate before repair - make sure they don't do any repairs before they do that; otherwise, you will be stuck paying for it! EDIT - My laptop is still up and running after a week despite what they said!

1 out of 2 people found this review helpful

11/12/2007 Posted by elenorrich

I'm foreigner student... My laptop is my life. I was having problem with the power jack for a while Last week (just before the exams) my laptop stopped working completely. All my notes, studies everything was inside. I did not know what to do who to trust and I found the Laptop MD thanks for city search. I called them, they offered free estimate and I took my laptop over there. I asked rush service (affordable price $ 45) it took only 3 hour to fix my laptop. As a student they gave me discount… Guys I strongly suggest Laptop MD they are expert and kind, know what they doing…

Pros: Very fast service, kind people and affordable price

Cons: none

0 out of 1 people found this review helpful

11/02/2007 Posted by spot14789

I called to inquired about upgrading my computer. The guy over the phone was very rude and condescending. He kept using complicated computer terms. I’m not computer savvy so this is all foreign to me; he might as well be speaking French! I asked him to explain in simple terms. He refused and hung up on me!

Cons: rude service

0 out of 1 people found this review helpful

10/30/2007 Posted by sittingdown

My Laptop died and I need it for my job, as I was going to Egypt. They replaced my motherboard in one day. Outstanding! Thanks guys. -Nick Vee

Pros: Speed, Customer Service, Informative