LaptopMD Computer Repair
New York, NY 10001
Phone: (212) 920-4833
12/11/2007 Posted by hbograd
I just discovered LaptopMD on New York Citysearch about two months ago. Since then, they've achieved my loyalty by: 1) fixing my younger daughter's laptop, when the screen wouldn't work, within a day or two, at a very fair price; 2) replacing a faulty power adapter; 3) evaluating a laptop that I was going to send to a needy community in India, giving me a reasonable free estimate on what it would cost to replace a faulty motherboard, and being very pleasant when I decided not to repair it; 4) install memory chips (purchased elsewhere) in a laptop I am sending to Ghana - at no charge; 5) when I picked up the two laptops for India and Ghana after the free evaluation, one of their technicians was in the elevator with me, saw I was having a hard time carrying the two laptops at once, and walked me to Eighth Avenue and was willing to stay with me until I got a cab! 6) Answering the phone at 9:30 last night when my older daughter's laptop hard drive crashed in Boston, when she desperately needed her files to complete rabbinical school exams and papers; 7) Answering again at 8:50 a.m. this morning and reassuring me when I called to say that we were sending my daughter's laptop to them by Greyhound Package Express, and working with us to arrange a messenger to pick it up at the Greyhound office; 8)Laptop MD is evaluating it for free, and then will try hard to recover the files today and email them to my daughter. They expect to charge a few hundred dollars (plus $50 extra for emergency service) if their evaluation says they can recover the files. I'm completely confident that the technicians at LaptopMD know what they are doing. I've only known them for two months, but I'm already a very loyal customer. Harriet
Pros: Quick service, reasonable prices, friendly and knowledgeable staff, good results.
Cons: None
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