Action Car Rental

03/30/09

Rent Here, Great cars

by Steven69999 at Citysearch

I rented a BMW convertible for my 21st birthday, and it was awesome! The car looked like new, and made me look like a million bucks. The service agents were friendly and I even received some type of birthday discount I didn't know about. I'll be back to rent their BMW 650. Highly recommended!

• Pros: late model cars, and they have BMW'S AND MERCEDES
• Cons: What are the drawbacks?

10/19/09

What a complete disaster / bunch of thieves

by Speedo at Citysearch

I don't care how desperate you are (and we were in pretty dire straights) - you must avoid this place at all costs. I actually just joined Citysearch for the sole purpose of warning people about these crooks:

1. Even with an Amex Platinum card, they will force you to take their Action Car Rental insurance program

2. When picking up the vehicle, they will look for every single slight nick and/or scratch (which is hard to protest when you return you car after hours and cannot be physically present the following day)

3. The car has to be returned "three quarters" full... now granted I may not be the sharpest tool in the shed but can someone people tell me how exactly you fill up a tank three-quarters of the way? So... if you're "challenged" like I am you wind up putting in too much and giving them a full tank

On top of this, they are rude beyond belief behind the desk. I honestly have never seen anything like this in the City and I frankly rent cars for work every other week

• Pros: location
• Cons: "hidden fees" and horrible customer service

08/10/09

Worst experience ever

by joestock12 at Citysearch

You deserve to get ripped off and screwed if you rent with this unprofessional car rental agency. Once you deal with the customer service team of Jazmine, Ada, and Leslie, you will soon realize that you are in the wrong place. If you can not get a Hertz or Avis car and are desperate to use Action Car Rental, I will tell you simply that you are much better off getting a car service. Be very wary of the cars they are sending you. Our car which was delivered was NOT safe. Jazmine delivered a car to us that was unfit for the road, when I asked to speak to the manager, she said "she was the manager", it was all downhill from there. Needless to say, we refused to take an un safe car. This place should be put out of business by NYS. It was the worst rental experience ever.

• Pros: None
• Cons: Everything

08/04/09

The worst experience i've ever had!

by sonayny at Citysearch

So I had requested a benz slk 500 for a very special day for me. I reserved the car on friday, for a sunday 2pm- monday 2pm usage from their hempstead location.

I got a call on sunday 1pm saying that the place closes at 3pm so try to be there abt 20 mins before.....no problem, since im about 10 min drive away.

I got to the area 2pm and spent the next 15 mins looking for the place.....i called up their customer service which was of no help at all and finally ended up discovering that they rent out of a gas station!

Anyhow, i go inside and the attendant states that hes got the key but hes got nothing to do with action car rental and i would have to wait for the guy who has to do the paperwork and hes about 45 mins away.

I tried to call the customer service for some explanation or to see if they could expedite the process, and they kept telling me that im calling their manhattan office and i need to be calling their long island office. Even though i was dialing the long island number which was being redirected to their manhattan facility i guess since it was a sunday. Now im not a expert in running a car rental operation, but shouldnt your employees know how the business operates; that on sundays they need to be aware of the ongoings of the other locations.

Anyways, the only person who was someone helpful was Noela and after talking with her for a while, the guy who was suppose to do the paperwork showed up, totally ticked off because he wasnt made aware that someone was going to be picking up a car on that day.

Even he stated how horrible the company is and how they treat their customers.

Anyhow, after all this business, i decided to walk out of that place without giving them my business.

As you can see, i wrote quiet a bit, simply because I really wanted to express how badly i was treated by this company.

Forget about getting any service from them in the future, i would sincerely hope that they experience the worse type of punishment which is to lose the business of other customers who realize what a sham of an operation they have there.

THEY RENT CARS OUT THE SIDE OF A GAS STATION!!

LEARN FROM ME, DO NOT RENT FROM THEM!

• Pros: none!
• Cons: customer service clueless, not willing to help at all

07/17/09

lasr minute bait and switch BEWARE

by andreaandtara at Citysearch

After reserving at a rate from Car Rental Express at a rate for twoday weekend, caliing and talking to a Rep and leaving a deposit I arrived to pick up the car and told that the rate was a mistake. No one had called me even though they claimed to, stuck in a time crunch on a Friday evening far from any other agency. They charged me twice as much, did not even offer a smaller car at a lower rate and stuck by "some called you, there is a note here". I verified the rates and had all paperwork with that quote sent to me 2 weeks before renting and their response.." Well that person doesn't work here anymore". Never again! Unless you are renting one of their expenseive luxury cars you are treated like dirt

• Pros: none
• Cons: Will not honor rates at time of renting

07/09/09

Terrible service

by MGAY at Citysearch

I made an online reservation and then called the office to confirm my reservation. I was told that they received the reservation. The clerk was clearly busy when I called - too busy to inform me of their deposit policy. I received no confirmation email so I called the office prior to going to pick up the van. I was told that I had not made a deposit so the van was unavailable. I was told that they had tried to reach me by phone and email (I did not receive and email nor did I receive any phone messages despite leaving 3 contact numbers). So on the day that I was to pick up a 15 passenger van to take a bunch of kids and adults to camp. No van. The woman (Chareen) was not the least bit helpful, but very quick to point out that it was all my fault. I am very angry and all I can do is write a review and hope that intelligent and kind people will heed it and rent from another agency.

04/02/09

friendly, clean cars

by DrLou at Citysearch

I was very happy with action. I rented a 15 passenger van and a minivan for my yearly outing to Lake George with my whole family. The vans were clean and we had no problems on our 5 hour trip. I forgot her name but the counter agent was very helpful by printing out mapquest to our hotel. Good business.

• Pros: Friendly staff, clean cars
• Cons: need more locations

03/30/09

Happy Customer

by ThomasGeld at Citysearch

I have been a customer of Action since 2003. The girls are always friendly, and my car is always clean and ready to go. If you want to rent a good car, rent here

• Pros: good cars, fast service
• Cons: What are the drawbacks?

03/30/09

Good customer service

by BenDavid295 at Citysearch

This was the only place in town that actually had a Smart car for rent. I was in Europe for a week and fell in love with this car. I checked the internet for anyone in nyc who would have it and Action was the only place who had it. I booked it for the weekend and had a great time with the car. The service was friendly and fast, I'll be back to rent their Mini Cooper S

• Pros: Rented the Smart Car
• Cons: What are the drawbacks?

03/30/09

Good clean cars

by Fern210 at Citysearch

I rent a lot in NYC because I am always shooting out to Long Island for work. I'm an artist so I rent cargo and minivans to fit my art work. I had several bad experiences at other small rental agencies because the vans are in really bad shape or dirty inside. I tried Action last month and am very happy with the condition of their vehicles. I have rented with them an additional 4 or 5 times since and the service is great. Rent here

• Pros: Clean cars, friendly workers
• Cons: What are the drawbacks?