Sugarcane
Brooklyn, NY 11217-4025
Phone: (718) 230-3954
03/23/2008 Posted by genji
I have been to Sugar Cane a few times. Each time the service is consistently bad. There is a long wait to be seated (which I can deal with), when you're finally seated however, there is a very long wait before you're even acknowledged...or served (this i don't understand), then once you finally get your order in it's a long wait for your food. To make it worse, the past couple times I got my food it was damn near cold - lukewarm at best. My date had to ask them to stick his food in a microwave or something . I felt pretty bad that we had to ask, but it was ridiculous. After waiting that long..you really want hot food that you can enjoy. Anyway, I hope the restaurant gets better - I won't be back for a few months. There's alot more I can write, but I'll stop here. First things first, we have to get the customer service better. This place has so much potential, the food when served hot is really good!! I really hope management deals with the kinks asap.
Cons: Service
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