07/21/09

Big disappointment..

by DirtyMartiniGirl

I've stayed at Hiltons and a Doubletree. I loved them, so naturally I assumed that this one would be just as good (esp. since it was over $200/night). I was WRONG!

I was immediately disappointed when I walked in and saw the very outdated decor. The couches not only looked from the 70s, but also like they haven't been washed since then. The whole place had a gross soapy smell.

We arrived early and checked our bags with the bellhop. We had to pay $1 to put them in and another $1 to take them out! I would never expect this from a hotel, esp. one I'm paying this much for. And they didn't even get our bags for us. We had to go in and get them ourselves!

The room was clean, but also in need of a renovation. The wallpaper was peeling and our pillow cases had holes/rips in them. Again, not what I expect from a Hilton hotel.

I will NOT stay here again. However, if you don't need all the glamour and style in your Manhatten hotel, then this will probably be an acceptable choice for you.

• Pros: Chocolate chip cookies, slightly lower prices
• Cons: Outdated decor, staff

01/29/09

Bait and Switch! I Won't Be Back!

by SPhillipsPR

Stayed there once before and it was a full service hotel. It was nothing fancy, but it did provide all the general services that define "hotel." I pre-purchased several nights this trip only to learn well after arriving that the hotel no longer offers such basic services as room service (except at night) and the restaurant is rarely open. You can't even get a cup of coffee sent to your room in the morning, yet they charge the same as a full-service Midtown hotel!

When I complained, the general manager never returned my call. When I called again, the manager on duty told me with great sarcasm that "life is full of disappointments."

There are many, many options for better NY hotels at this price range. I will not be back.

• Pros: Location
• Cons: Lack of service and indifferent managers

06/28/07

great find for a reasonable price

by vahlik

My Wife and I came to visit New york before we moved here to finalize our decision. We had a great stay at the hotel! The staff was very pleasant and professional and acommodated to all of our needs, i would also have to agree that the room service was quite pricey, but the hotel is located near the heart of NY!! everything is close by, with great restaurants and attractions, that your day doesnt have to be wasted away in the hotel. Coming back from walking around all day, my wife and I found the beds to be very comfortable!! This hotel def influenced our decision to move here!

• Pros: near attractions and many great restaurants
• Cons: room service is pricey

01/19/07

Great central location, good value!

by stineicus

My husband and I stayed here last weekend for a getaway to the city. We were on a plane all night, and were very tired when we arrived at the hotel at 8:30 am. Almost certain we were going to be told to check our bags and return later, we were delighted to hear that our room was ready! They gave us some warm cookies, wished us a good rest and suggested we talk with the concierge if we were wondering what to do in town. The beds were very comfortable, and the room was nice but small. (What do you expect in NYC?) The toiletries were nice and the room was very clean. The hotel is only a 6 dollar cab fare from Fifth Avenue. We highly recommend it!

Tip: Visit Cafe Metro right next door to the hotel. The food is delicious and a lot cheaper than room service. Great to eat there, and great breakfast to go!

• Pros: Centrally located, good value, yummy cookies, really comfortable beds!
• Cons: $30 for eggs and toast from room service. Ouch!

10/14/06

Stay here if you like mildewy bathrooms with crusty ceilings!

by stefanielinnea

When returning to NYC for business recently, 9 of my colleagues and I booked rooms at the Metropolitan Doubletree for a night. I expected full business class accommodations but found nothing of the kind: though advertised, there was no access to internet in the room; stained bedskirts; stained carpets; and worst of all--poorly maintained and tiny bathrooms. Two of us had bathrooms where the ceiling was falling down due to water damage from the floor above and the shower curtain and tiles had mildew on them. The rest of the group agreed that the value for the money was very poor. This was definitely not what I expect at any price, nevermind top dollar. The hotel's response to our complaints was to offer an upgrade next time--no way! There won't be a next time.

• Pros: location
• Cons: self-park garage not convenient, dirty bathrooms, poorly maintained

Luxury beds and deluxe amenities help business folks and families sleep well at this comfortable mid-level chain.

by Contributor

In Short
Warm chocolate chip cookies greet every guest at this Hilton-owned hotel, a friendly touch that fits in with the hotel's business-casual attitude. Another way Doubletree helps its guests relax is the Sweet Dreams bed, which features a pillow-top mattress, high thread-count linens, down comforters and lots of jumbo pillows. Amenities also include high-speed Internet access, in-room coffeemaker and complimentary newspaper; properties also typically feature a swimming pool, a fitness center and a range of meeting facilities.