Sweet Lily Natural Nail Spa

10/17/09

A lesson in terrible customer service

by citypomme

I WAS a regular customer at Sweet Lily, despite their very high prices. Time after time, I was made to wait for my mani / pedi despite long-standing appointments. Still I said nothing because it's hard to find a clean place, and the technicians were good and friendly. The last straw came when the owner one day wanted to close shop early. I had had my appointment booked two weeks prior to this, mind you, and called to confirm it the day before. Instead of being told that I would be the last appointment of the day, the owner said nothing. The day of my treatment, she told me they'd be doing my manicure first, which I found annoying because it left me with no time for my pedicure to dry. Once the services were finished, the owner literally turned off the lights and a.c. and started to pull the window grate down. Shocked, I explained that I wanted my *very expensive* mani / pedi to dry before I left. The owner told me -- on a 90 degree day -- to sit on the bench in front of the store, because she had a wedding to go to. I told her I didn't think that was right, and that she should have warned me she needed to hurry me out. She literally said "fine, sit here all goddamned day!" SERIOUSLY? What a B! The least she could have done was warn me when the appointment was made! that was it for me. On many occasions prior I witnessed what a ditz she was. Totally unprofessional. I'd rather spend the money at Jin Soon or Rescue! Nicer spas, anyway.

• Pros: Good technicians, clean.
• Cons: Manager is unprofessional and unreliable.

03/09/09

Lovely!

by CSMobileUser3

Sweet lily is one of the loveliest places to visit in the city for a Mani/Pedi. I've been going to this cozy country retreat for 5 years. The service is excellent, the products are excellent, as well as the atmosphere. The ladies that work there are very Lind and sweet, they know what they're doing. I usually get the cucumber Pedi and lavender mani. I always feel pampered, and it is a nice place to take your BFF for a girls day and get mani's and pedi's.

01/16/09

Love It!

by massagehands

A client of mine gave me a gift certificate to Sweet Lily for the holidays - I was expecting a really ordinary run of the mill pedicure and manicure but got a lot more! As a massage therapist, I work in a lot of spas and was actually impressed with how clean the place was...I even grilled the manager about the sterilization and was really happy with the answers. I guess people who just want a cheapie nail joint will not understand - but I don't want harmful chemicals in my services and I don't want to get a cruddy fungus from a place either - so I'll pay a little more that piece of mind. This was a great gift and I'll definately be back again!

• Pros: chemical free, knowledgeable staff, CLEAN, CLEAN, CLEAN
• Cons: wish they did facials too

08/21/08

Mani/Pedi - Good; Waxing - Bad

by t_ferg

my mani/pedi was awesome. i would recommend you treat yourself. HOWEVER, my bikini wax was HORRIBLE. I got really bad ingrowns. I usually go to bliss or red door b/c they don't use strips. Unfortunately, i was lazy and they had an opening....I now realize how sensitive my skin is and have learned my lessoned. The experience was so bad i'm thinking of getting laser so i won't have to deal with waxing at all anymore.

• Pros: atmosphere
• Cons: waxing

05/23/08

Sweet place - spa service lacking

by heathbrain

I went in here to get my feet and legs exfoliated before the holiday weekend. The place is darling and the woman at the front reception area was very nice. I requested the Sweet & Simple cucumber pedicure, which includes a sugar exfoliant - Cost $44 bucks. The woman - who never said a word to me while preforeming the pedicure - exfoliated the bottom of my feet and ankles. I asked her to go up to my knees. She looked at my like I was crazy, and went up mid calf. I thought maybe she did not understand english , so I pointed to my knees and did not get a response. At this point I gave up - but was VERY disappointed as my legs need the exfoliant and it was the primary reason for getting the $44 pedicure. Next time I'll go to my neighborhood spa fpr $25 bucks.

• Pros: darling relaxing atmosphere
• Cons: overpriced for the quality of service

01/16/07

Sweet and sassy all-natural services at a painstakingly clean Tribeca spot.

by Contributor

The Space
Spacious and shabby-chic, the main treatment room has a comfortable, country feel with oak floors, three overstuffed pedicure chairs, a vintage farm table for manicures and plenty of antique detailing. Past the mani/pedi area is a small waxing room. An extensive boutique carries all-natural items.

The Services
Choose from a small menu of all-natural, chemical-free nail treatments, including the signature Honey Walnut manicure or pedicure with soothing warm milk, almond oil and a ground honey-walnut mask--blended daily on the premises. Seasonal specials with fruit exfoliants are also offered. Indeed, all treatments incorporate the healing properties of natural fruits, vegetables and essential oils; polishes are formaldehyde- and toluene-free. Tea-tree-cream organic waxing and nail strengthening treatments also available.

08/03/06

Longest lasting mani/pedi I've ever had

by envoyage

I don't go out of my way to protect my manicures, and I tend to be hard on my hands. I've had two manicures here and both of them lasted longer than any I've ever had before at any price point. The same is true of the pedicures. The technicians are very pleasant and thorough. It's clean, but warm and friendly without being intrusive. I brought my daughter for a mani/pedi as well. She loved it! Their products are great as is their staff. It's very clean and professional as well.

• Pros: Long lasting mani/pedi. Pleasant, professional technicians
• Cons: Definately need to make an appointment! It gets booked up.

07/07/06

Basic Manicure with no Extras

by bqkalita

I went to Sweet Lily's for a Lavendar Manicure ($20). The atmosphere was cute and quaint, more like someone's country living room than a salon in the city. I had only a short wait before they were ready to do my manicure, which was simply a basic manicure. It included your typical grooming (cutting cuticles, etc) and a polish that lasted all week. The "massage" was simply them rubbing lotion in and lasted no more than a minute. My nails looked great, but I hardly felt pampered. Personally, I felt it was no different than a $10 manicure you get anywhere on the street. The big chairs for the pedicures looked cozy, though, and everything was impeccably clean.

• Pros: Ambience
• Cons: No Massage

06/13/06

awesome

by razzeldazzel

this place is great. Ever so slighltly over the top, but do great nails. I recommend this place highly.

01/20/06

What a nice treat!

by ddarling

I was visiting NYC on business from LA and I found Sweet Lily on Citysearch and popped in for an emergeny manicure pedicure. I didn't have an appointment, but the receptionist and staff were all so helpful. They fit me into their busy schedule but didn't rush my services at all. They made me feel at home with a cup of tea and a pedicure in a big cushy chair. Its not the place to go if you're in a hurry, but it's definately the place to go if you need to relax, unwind and maybe even catch up on a book. I highly recommend it.