Flatiron Lounge
New York, NY 10011-4200
Phone: (212) 727-7741
04/16/2008 Posted by jrcapobianco
I have been a loyal customer of Flatiron since it opened- I've entertained clients there and even hosted a large party there. On a recent visit I was in with a group of 5 coworkers after work. We stayed until 10.30- with a bar tab of over $250. When I went to pay the bill I noticed that they charged $4 for a glass of club soda. I asked the waitress about it who agreed that it was a ridiculous charge, and sent the manager over. The manager immediately became defensive, stating that it was normal for New York, that I was wrong and that she refused to take it off. I found myself arguing over the stupid charge, and eventually (more to end the discussion), gave up and asked her to run my card. She refused and told me that it was my waitress’s job. It is an unfortunate trend in New York to treat good, paying customers awfully. I thought this bar was immune, based on previous pleasant experiences there. I am more then happy to pay $15 for a martini, as long as it comes with a little service and not a $4 glass of carbonated tap water with a lot of attitude! I will NOT be back.
Pros: Great atmosphere, design
Cons: Nasty, nasty manager
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