06/24/08

Comfortable Bed! Great Stay!

by brandystewart

Our stay was for 6 nights and the bed was very comfortable, which is what you need after a day of tourism. We were traveling with a pre-teen so we got a 1 bed room suite. The suite was clean, modern, with a full size bathroom, the windows had black-out shades and we never heard any street noise. The staff was friendly and helpful. The location superb - in the theater district, just blocks away from Rockefeller and Times Square, and the Subway just 1 block.

• Pros: Comfortable Bed, Nice clean room, Great location!

04/10/08

PATHETIC SERVICE

by twgator

What a disappointment. I was there for three nights on business, and thought I was on Candid Camera...

Forget about the fact that the rooms are tiny (even for Times Square), have no dressers, no counter in the bathroom and you don't even have room to turn around in the shower... I'VE NEVER STAYED AT A PLACE WITH MORE PATHETIC SERVICE., and lack of caring about their customers. In one room, I had two lights, a TV, a minibar and a most importantly, a thermostat that didn't work. Didn't really care about the lights and the minibar...and it took all day, but they finally fixed the TV. Despite repeated promises, though...could never fix the thermostat and get it below 78-degrees in my room.

Even speaking to "the boss" was a complete waste of time. I spoke to the General Manager, who told me that he would make sure the room is fixed immedaitely, told me I would get one of my nights complimentary, told me I would be invited back, etc. He never made good on any of his promises to rectify the situation...and since I left, has never returned a phone call of an e-mail. Needless to say, in 3-days, the room was never fixed, I couldn't switch into another room...and certainly never got the credit that I was promised. Even room service was horrible. It took three calls and 45-minutes to get a bucket of ice, and ordered dinner one night that was cold by the time it got to my room.

It was really like a bad joke. There are some great hotels in Times Square. This place isn't one of them...and obviously they don't care about taking care of their customers, either. Simply put...I feel like I was blatantly screwed...then lied to by the General Manager.

I hope this review will prevent somebody else from having the same experience I did.

• Pros: Great location
• Cons: PATHETIC SERVICE, tiny room, no consideration from top management.

Editorial Review

by Contributor

Located in Manhattan's Theater District in Times Square, this hotel offers ultra-modern amenities and a central location.