Shoe Service Plus
New York, NY 10019-4900
Phone: (212) 262-4823
05/09/2008 Posted by amkstew
I brought two pairs of shoes there to have repaired recently. One pair was going to be resoled and another had a cosmetic repair. When I got to the store, they had lost my shoes. After I waited for an hour for them to find them, they weren't done. "Oh another two weeks we are understaffed" after they had been there already for two weeks. I called the day before and they said they were done! After I threatened to track down the manage/owner "David" who can't seem to ever be found, they said they would have them done this morning by 10. They baited and switched, they resoled only HALF of the sole so now my $700 Louboutin's look like Payless shoes. After paying $141 to have repairs done they said they would do the "whole sole" for another $30. The absolute nerve. I will make it my business to tell every woman I know and every single shoe associate from Manolo to Bergdoff that this place is an absolute rip off. DO NOT BRING ANYTHING TO THIS STORE, DO NOT GIVE THESE CRIMINALS BUSINESS. THEY COMPLETELY MISREPRESENT THE WORK THEY ARE DOING. I have put in a claim with the appropriate business watchdog . I hope this business is shut down for ripping off consumers.
Pros: WORST SERVICE EVER
Cons: WORST SERVICE EVER
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