10/13/09

catch 22: bad customer service - great cupcakes

by yshemtov

Possibly the WORST customer service I have ever encountered in my 8 years in NYC. Obnoxious arrogant and down-right rude. And - possibly the BEST cupcakes I've ever had. If you're principled enough - go somewhere else. But the cupcakes really are special - some of the staff on the other hand...not so much.

• Pros: delicious cupcakes
• Cons: Awful Customer service

10/12/09

Terrific cupcakes and service

by njhonie

I am very suprised at the negaive reviews of this place, I live 2 blocks away so i pass by this place every day and stop in at least 3 times a week. I get nothing but cheerful and prompt service each and ever time i go there from every employee that helps me. I have tried the cookies, cupcakes, and muffins and they are all excellent. The frosting can be a tad sweet at times but i just take some off now. LOVE LOVE LOVE this place. just a side not to the people who complain about how the place has been past business hours and they wanted service and feel they were treated rudely....If you have ever worked in retail industry, places have buisness hours for a reason and if you show up too early or too late its your own fault..(see the review on the girl who wanted a birthday supcake after the store was closed)...yes customer service is important, but people do have lives they have to get too...take care

• Pros: Location/service/taste
• Cons: store size

06/27/09

The best peanut butter pie

by vols16

Cheap, better than any of the other cupcake shops in NYC. If you like peanut butter, you must get the peanut butter pie.

• Pros: Peanut butter pie, banana pudding
• Cons: Location

06/24/09

Worst service ever encountered

by minou

Although I wasn't sold on their baked goods when I first tried them, I attempted to place an order at a colleague's suggestion for an office affair. The horror began when I placed the first call to find out the specifics of placing an order. Although I was put off by an employee's attitude, things got worse when the owner got involved. I was motified by her tone as she proceeded to berate me like I was her child and cancelled an order that I had placed with another employee. Had I read the reviews from other customers who found the owner reprehensible, I would have taken my business elsewhere (considering that I was never sold on "saltysourdarkness" as they should be known). Reading from the owners' bios, they should have learned manners when they learned to bake their cupcakes. I hope the owner that I spoke with remembers that a business' survival is never guaranteed, and she may have to go back to her "gypsie" lifestyle after she drives away customers. I would give this place a zero rating if I had the choice.

05/04/09

You got to try it

by delirous

I am a baker, and I live to find bakeries in my field. Cakes and cupcakes are my field and these people can bake. The Strawberry cupcakes are the BOMB!... The red velvet needs help... icing not right and the almond flavoring is too heavy and really not needed. Overall. GREAT! Moist... I will be back!

• Pros: Strawberry Cream Cheese
• Cons: Almond flavored icing, red velvet

03/08/09

Raindrops

by gastrowego

lets start with the cliche- the name of the place is sugar sweet sunshine! for cupcakes sake....so what do you expect when you walk through the door?....but it rained hard today and its been raining too often recently on this magical place and heres why.....

ive been frequenting this spot for about 8 months and when i say frequenting i also mean i bring out of town visitors here, recommend it to everyone, order in bulk, and whenever im in the nabe im having a cupcake and a coffee here. its a destination for me despite the long lines. its quaint, cute and bright and the cupcakes are absolutely delicious. but theres a dark, bitter storm brewing over this place. the SERVICE: in a word, appalling! the countergirls, eight times out of ten have an attitude worse than hurricane katrina. im talking about blatant eye rolling, the why-are-you-asking-me-for-anything body language, and just general huffy puffy exasperation.....heaven forbid i would want my coffee served to me hot. today made me really sour. i was so disappointed that neither me nor my buddy ordered the usual cupcakes after the coffee debacle because we didnt want to interact with the nasty girl behind the counter. also watching her interact with other customers and their reactions. ...not sunny.please fix this sugar, sweet! once again, as someone in the biz: once the sun sets on your passion for finding good people to sell your product, you might be in for a long, dark night.

01/13/09

Bob & $1.00 coffee

by 365days

I LOVE MY BOB (cupcake) ...! ..it's a great place to stay and chit chat or just read a book. You feel like you're home.

• Pros: CUPCAKES & COFFEE

01/06/09

So far, best cupcakes in Manhattan

by MegR09

This is my first review on this site, so its obviously very important. I like to think of myself as a cupcake expert---in every city that I have visited or lived in around the world, I make sure to try cupcakes from every place possible. This store is lovely. Although I need to say that their chocolate almond frosting has a very strange flavor that I struggle to appreciate, the pumpkin and vanilla cupcakes make up for it. They are moist and interesting, and not at all generic. The store itself seemed a bit dirty each time I went there, but who really cares! Don't waste your money on Magnolia--this place is 10000 times better.

• Pros: Fun space, delicious cakes
• Cons: A little dirty

11/19/08

Great delivery - great service

by cristeliv

I needed a gift in a pinch and Sugar Sweet Sunshine came through. I am in Boston, my friend is in New York and (of course!) I was late on the draw for her birthday gift. I called and was stoked to have a friendly voice on the other end as opposed to the main stream cupcake cafe's I had called before. Their turnaround was great, and their delivery was timely and reasonably priced. Best of all, no minimums! My friend really didn't need 18 cupcakes; by going with these guys I was able to have four delivered. All in all, it was a great experience and I am glad I wasn't caught up in the "name" of the bakery, but the service - it really paid off!

• Pros: Customer service, no minimum order for delivery
• Cons: n/a

11/18/08

Pumpkin Cupcakes Rock

by tulip45

Their pumpkin cupcakes with cream cheese icing are out of this world. Also, try the banana pudding.

• Pros: Cupcakes!
• Cons: None