11/16/09

Best facial I ever had.

by CSMobileUser4

I go to the same woman each time margie. The products they use work great for my skin and this lady is very knowlegeable and skilled. I actually started getting facials there when my co-worker went there and her skin looked so good I went there and it was great for me as well. And the price is right!!!

10/25/09

Get your glow on here!

by jhuber

This is the best airbrush tan I've ever gotten. Liz is a pro, she really does a great job. I'm so glad I tried Faux Glow. They also have a great staff, it was raining outside and they had someone go down and hail me a cab - now that's customer service! They even had umbrellas for sale. The next day when I showered, it turned out to be the perfect shade. Thanks Liz for giving me a beautiful glow!

• Pros: Best airbrush tan in the city!
• Cons: parking only after 7pm

10/08/09

Had Really Great Experience!!

by andrea58

I wanted to try this place for the longest time and finally I did, thank goodness! They were so nice there and I got the best color. People stop and complimented me all the time and asked if I went away (which of course I couldn't lie and told them about my new secret).

I've gone a few times and had a couple different ladies and I must say they were very professional and took their time and really made me look amazing.

Thanks Faux Glow for converting a person who was going else where and now I can't get enough. It truly is better than thearapy.

• Pros: Staff, Space & Customer Service
• Cons: Parking after 7pm

09/13/09

AWFUL

by oliviatt

the girls who take care of you here are like 16 years old and very unprofessional. I'm in the beauty business- I came out with the most unnatural looking tan- my beauty editors were laughing. I called & the "manager" was very unhelpful and had attitude. the location is awful- not at all swanky, the way it portrays itself to be. you get much better color (shockingly!) for a much better price at Beach Bum Tanning!

• Pros: nothing
• Cons: gross grey color, gross location, unprofessional

Response from this business

rothgirl– October 08, 2009 at 09:36:14 PDT

Our staff is the best staff working out there. We don't have anyone under the age of 28. This client was upset because we would not give her money back due to our spa policy so we did give her a free full body re-spray. She claims to have spoken to a manager - but our Manager is very professional and would not treat her unfairly. She tried to make false remarks about us on Yelp but they took the review down because it was not true. We stand behind all of our work. We would not have been voted the best of Citysearch or Best of the Best in Allure if we were this careless. She is just dissatisfied because she could not get her money back, but we went out of our way to accommodate her to the fullest even after all of this happened just to make sure she was happy. She is using this platform to get back at us. You can't win them all, and she is just was not one to bend unless she got her money back.

09/03/09

If you like the color ORANGE ... this is the place!!

by sunnygirl9

Well, let me first say that I do not nor have I ever worked at Faux Glow! I see that most of the bad reviews oddly enough get a response from the owner saying that the person was retaliating b/c she fired them?? Hmm... well, I never worked there and will be happy to show my pictures of how orange and streaky I was. The pictures have a time stamp as well and I have my rcpt with time on it too... no falsifying here. Finally let me say that if YOU end up unhappy with your shade of ORANGE - they are not thrilled to work with you. That's what happened to me and I disputed the charge with my credit card company. The letter rcvd back was full of lies that were actually comical!! The owner stated that I was so HAPPY with my RESULTS that I tipped the tech $20 dollars ... she even makes herself sound silly enough to ask "why would she do that if she weren't happy with the RESULTS?"... Hmm? Funny, we don't get RESULTS until 6 to 12 hours later correct?? So when I tipped my generous $20 bucks it was b/c I was generous... and even if I ended up with purple polka dots (I did not!! Only turned blotchy orange w/pics to show it) ... I was still sprayed by the tech so the tip was for her service .. not for the bonus of turning orange! I won't even mention the tech's name b/c she did her job of spraying..... Next she tried to say that I do this all over town!! She said I TOLD THEM that I call and complain and then get my money back!! Hmmm?? I guess if that was my MO, then I why would I tell THEM before doing the same?? Let me give out my name to be checked out!! So funny!! This is only my 2nd tanning place gone to and I LOVED the first one (name available upon request)... my friend didn't have the same results as me... but they worked w/her and she was ultimately satisfied (unlike this experience). It's funny b/c when I told her the name of the other tanning place, one of the techs said it's their competition... At any rate... whether you realize it or not, you sign something stating that you cannot get your money back NO MATTER WHAT COLOR THEY TURN YOU!!!... so be warned!! I am happy to say that my credit card company refunded ME as a courtesy anyway b/c I refiled my dispute and while they understood the situation - the problem is the paper that was signed. However, as an EXCELLENT customer (who does NOT abuse disputes!) they credited my account for the FULL AMOUNT (and sent me a letter confirming the same)and so as long as I am not out the money, it's not as bad. The credit card company will make a note and watch for other complaints about this merchant... but I am appreciative I did not have to pay to be turned orange. Luckily the color only lasted less than 4 days (although all my scrubbing to remove the orange look may have helped!). Be warned!! If you have any questions of my experience there please let me know! I have all my paperwork as well showing my refund and my dispute as well so as to prove this complaint is genuine.

• Pros: Can't think of any... oh, street parking after 7P
• Cons: It turned me orange with streaks on my legs!!

Response from this business

rothgirl– October 08, 2009 at 10:06:35 PDT

This client told us how she has been to all the top places in the city and how all of them have turned her ORANGE. We were skeptical of taking her because of these comments, but we thought maybe it was just a fluke. Boy were we wrong. To make a long story short - since she loves to tell such a fabricated story. We did our job and she loved it...we got the phone call the next day saying how much she was unhappy with it and so we said we would need to see what the problem was so we could fix it or give her a free session. She wouldn't come in to show us! (hmm. wonder why?) She turned it into her credit card company and she didn't win! The charge-back was resulted in our favor as well. They also gave her a credit because of the lies she told them. So basically it was a wash. Neither one of us lost any money because they believed us as well and knew that we have a spa policy and she was not complying to it.

08/18/09

I'm in love! Best tan!

by LacyR

Flawless tan thanks to Meaghan!

• Pros: Customer service
• Cons: none

07/05/09

No Place Like Faux Glow...Best in NYC!

by zoedrucker70

After trying several places in NYC - I finally turned to Citysearch and read about Faux Glow.

They really are the best in NYC - I can see why they won the Best of Citysearch!

I asked just for a nice natural looking color - I wasn't going away on vacation but I wanted to feel like I just got back from one. So Meaghan gave me the perfect color!

I will be back often because I like to have the look of a tan but I don't want to go into the sun anymore.

I've never received so many compliments - people asked "what did you do - you look great...I couldn't lie - I gave them Faux Glow's phone number so they could share the same experience I had.

• Pros: Just the right color and everyone is so nice!
• Cons: Street Parking after 7pm only

05/23/09

The glow I was looking for-it made me sparkle inside & out!

by jennraimy

I had a special night planned out with my boyfriend and he said to look my best! So I thought he loves it when I have a tan, but I don't like to go into the sun anymore.

I heard about Faux Glow through a friend and she said they were the BEST place to go (she has tried so many other places in the city). I booked an appointment online and with Liz and she went over colors with me and she said to do the "Hollywood Honey" so I would have a healthy glow! I'm so glad I didn't go darker because this shade was PERFECT!

I went out with my boyfriend that night and lets just say he couldn't stop staring at me. He said you look beautiful as usual but something is different and I told him what I did. He thought is was a great idea.

Let's just say that night I ended up going out to dinner with my boyfriend and coming home with my fiance. He proposed - I was so happy that I was glowing inside & out.

I will defintely recommend Faux Glow to my friends. Next time I'm going to try the Teeth Whitening.

Thank you Faux Glow for making me look better than ever for my special night!

• Pros: Liz knew the right shade for me ,very natural & nice staff
• Cons: Can't stop going there - I'm addicted now!

05/03/09

Great faux glow

by nyugirl1983

I went here to get sprayed before my vacation to Miami and it's definitely the best place I've been to in the city. It's actually cheaper than a lot of places (was $95 for me to get my whole body and some sculpting done). When I first left I was a little apprehensive because my palms were orange and my face was darker than I wanted. But after two showers the color was perfect and I got tons of compliments...and looking at pictures I'm so glad I went!!! The girl who sprayed me was very sweet.... I will definitely go back

03/13/09

Try the Teeth Whitening - Great Value - Great Results!!

by cupcake1031

I tried this out because they were offering a 15% off discount and I really wanted to see if it would work. Well I was pleasantly surprised. My teeth lightened up 6 shades after going the full half hour. Then Rene suggested I should try the Faux Glow (I can be talked into anything pretty easily) but Rene made me feel very comfortable. I told her I didn't want a lot of color - so we we looked through a color book and I picked the Hollywood Honey color. It was perfect. I loved my glowing skin - it was just the right shade. Also my teeth even looked ligther after that (which was great). So now I'm hooked on both services - I will be coming back in for the Faux Glow more often (it really makes your skin look amazing). And I will be back for the Teeth Whitening as soon as my teeth start to look dull again. Thanks Rene for making me feel like a new person. Also thanks to the staff for your kindness.

• Pros: My teeth went 6 shades lighter, Beautiful Place, Nice Staff
• Cons: Now I'm going to be addicted to the Teeth Whitening!