08/21/09

BEST MASSAGE EVER!

by oldplum

Thanks to Lynda, it was my best massage yet! I had the Silk Supreme Massage and it was the most relaxing 90 minutes ever! I had a knot on my back (near spine) for almost a year now and I could not figure out why for the life of me. I told Lynda about it, she found it on my back then worked her magic concentrating on that area and my knot is gone! I will definitely be there for round two :) THUMBS UP!

• Pros: Ambiance, Massage, Staff

03/05/09

Worst Customer Service from the Descendants of Genghis Khan

by jamesyj

My friend, who is Korean, got a facial at this spa. The owners of the establishment are also Korean, and so one would assume they would know how to treat the facial skin of someone that is similar to them. Instead, they messed up her skin with a facial giving her bumps, dryness and causing a massive breakout. When she went in to rectify the situation, the owners tried to make it better but in fact made her skin worse. Two days later, my friend called the spa because the bumps and breakouts were not going down, and the skin specialist that treated her told her to call her if the skin was not healing. When she called, the workers said the owner was not available.

Several minutes later, THE OWNER CALLED AND STARTED ACCUSING MY FRIEND OF TRYING TO OBTAIN FREE SERVICES. More heinous than that, my friend is getting married soon and only came to start getting pre-wedding facials. You would think that this spa would try to maintain a good (?) reputation by a) giving a good product, b) giving decent customer service and c) NOT ACCUSING CUSTOMERS OF BEING THIEVES.

Do yourself a favor and don't go to this place. Their manners are like that of their mongol ancestors (think Genghis Khan).

• Pros: good ambiance
• Cons: CR*P PRODUCT

07/17/07

Great for groups!!!!

by lboudreaux

In my line of work (ad sales), I frequent many spas in New York with clients and I was so pleased with my recent appointments at Silk. My colleague and I took a small group of clients to Silk to treat them and I was blown away at how easy the staff at Silk made it for us. Upon arrival, the friendly staff took over and made sure that we were as comfortable and relaxed as possible. The beautiful locker room and "relaxation area" really made an impression on my clients and the therapist were ?out of this world" as one client put it. We had a caterer deliver a few small treats to enjoy after our service and the staff took care of everything and set up a beautiful display for us while we were in our treatments. It's obvious they've definitely done this before and are very comfortable with accommodating groups. From booking to saying goodbye this was a wonderful experience and I will definitely be back!

• Pros: Helpful and friendly reception, knowlegable and caring therapist, posh environment
• Cons: None

04/07/07

Beautiful Spa

by citygirlpink

Silk Day Spa has a beautiful interior, with Eastern-style design. The relaxation room is exotic and zen-like, and you can munch on yummy jelly beans and chilled water while you wait. The therapists I've worked with have all been lovely and accomodating ... the only suggestion I would make is that they need better trained behind-the-counter people - they always seem new and unsure of what they're doing.

There's no sauna, but the locker rooms are spacious and lush, with showers and amenities.

• Pros: Relaxation Room, Locker Rooms, Skill Level of Staff
• Cons: No Sauna, Need Better Reception People

03/18/07

Cattle Treatment

by macarenak

Rather than a warm and fuzzy feeling that I was expecting, my day at Silk Spa made me feel like I was part of a herd of cattle. I was rushed to the lockers, called by the wrong name,waited for fresh towels and then had a mediocre facial by a woman who couldn't wait to get me off the bed! It wasn't at all what I expected- yet it certainly cost plenty.

• Pros: good location
• Cons: expensive, unskilled staff

03/10/07

Horrible Customer Service

by iamsue

Customer service....Not sure they know what customer service means...The staff answering the phone is extremely rude and unhelpful. The most unpleasant spa I have experienced.

03/05/07

Not quite a 'Spa'

by chamaker

I enjoyed my facial at silk and am generally okay with the quality of the facial i received. But if you are expecting a 'spa experience', this will not do. By 'Spa' I mean a nice sauna, steam, waterfalls, a special place like great jones or something like that. Unfortunately, that is what I wanted and that is what the reviews here led me to beleive I would get. But if you just want a facial and mani/pedi, then silk would do. Would I go there again? maybe. Would I recommend it to my friends? not exactly. I would go to a nail spa and pay half the price.

02/10/07

a wonderful nyc spa!

by citystarlet

silk day spa is a wonderful, not-to-be-missed experience. ever since i have been there, very few other spas have measured up. that is - if you go during a time when it's not packed with people. friendly service, great facials and hot stone massages....

• Pros: beautiful ambiance, great products, skilled staff, friendly service
• Cons: sometimes so many people are booked that the experience is noisy and not relaxing

11/22/06

Great Experience!

by bodyspirit

I recently went to Silk on a Monday morning, tired from the weekend and not willing to start the week like that, so I took the day off, and went to Silk!! It was beautiful inside, the locker rooms..(shouldnt be called locker rooms..they are so beautiful and CLEAN!) nice showers, plenty of towels and nice robes! went to the "relaxation area" to wait for my therapist, Eileen, and she escorted me to the room, very polite and she REALLY listened and focused on all the areas that needed it the most, and was a really Great massage.... I was so relaxed(not really like me at all) and enjoyed every minute that I completely forgot about the outside world for part of my day. It was just what I needed!! I would Recommend going on a Monday to start your week right!

• Pros: Great massage, atmosphere
• Cons: none...

08/16/06

A relaxing time--I was out!

by samantha07

I went to Silk Day Spa for my bday. I got the stone massage and the house facial. It was amazing! I was in a total zen place the whole time.

• Pros: atmosphere and professional staff
• Cons: jelly beans instead of healthy snacks