AJ Madison

04/25/2008 Posted by sc_nyc

Like the other user said, I would totally give them negative stars if I could. I purchased 4 appliances with them, with the promise of getting over $400 in rebates from the ever so polite salesperson, but that was back in Sept 07, and it is now almost May 08 and I still have not received a single penny. I have called them numerouse times, almost weekly, gotten constant assurances that the rebate is coming, and even had it escalated to the manager (supposedly), but it I have yet to see the rebate, or even be able to get this hypothetical manager's name and contact so I can speak to them directly. The sales person was quite nice, but don't let that deceive you since all his words have been empty promises, always saying that I should see the credit in the next few days. That next few days has turned into over 8 months. They seem to do a great job luring you in, but then after you buy, your on your own. Don't expect anything more from them except lipservice at best if you can actually get a hold of someone.

Pros: variety

Cons: horrible customer services, liars, rebate scams

04/10/2008 Posted by goodcust

If I could add negative stars, I would. NEVER do business with this place, or be tempted by the polite SALES staff. They are the only ones that answer the phones. Once you have purchased from this bunch, you are on your own. I had an appliance delivered quite damaged. Even the delivery company driver agreed that it should be returned. After wasting over one hour on hold in several different places in customer NON-service--and only talking briefly to two people, both of whom jammed me back on hold and left me there--the only "satisfaction" I received was an email from someone I spoke to, offering me a 15% refund and an extension of service warranty to KEEP the damaged item- which I had JUST TOLD HER I DID NOT WANT TO DO. There are plenty of other sites on the web offering identical appliances at identical prices. Do yourself a favor and do business with one of those instead--NOT THESE GUYS!

Pros: (deceptively) friendly sales staff

Cons: ZERO customer service, rude, time-wasting

07/08/2007 Posted by cynmorlint

If I could choose 0 stars I would. 5 months after the initial order we have a functioning stove but the broken one lies in pieces in our spare bedroom. They haven't picked it up in over 3 months. They tell you they'll fix it and don't. They don't communicate with you to let you know what's goind on and, to add insult to injury, the promise you price deductions they then weazle out of. Unless you're a masochist, stay away from this company.

Pros: Any pros are outweighed by their massive lack of customer support.

Cons: They take back offers they've made, they don't communicate and they don't follow through.

08/16/2006 Posted by blumoon68

Shop here only if you like flushing your money down the toilet and have nothing better to do for the next month of your life except to stay on hold listening to the same song over and over again only to be treated badly by agitated customer service agents. The air conditioner I ordered arrived physically damaged and did not work. It took almost 2 weeks of calling once per day EVERY SINGLE DAY just to get the "manager" Irving on the phone. Apparently he is the brother of the president of the company. Every day I spoke with customer service who promised me he would call back within 24 hours. Of course, he never did. According to customer service he is the only person in the entire store that can handle damaged merhandise. After several promises by their customer service dept. that UPS will pick up the broken A/C unit "tomorrow". Two MORE weeks have gone by and I still have it at my house. Read reviews on this and other sites, I wish I had. These are absoluely the worst reviews of any store I have ever read, and I'm sure they are all well deserved. I can't believe AJ Madison is still in business with this level of customer dissatisfaction.

Pros: Can't think of any.

Cons: Mean customer service. Difficult to locate manager. Broken merchandise.

06/23/2006 Posted by rodentman

I bought an air conditioner from this company that from the moment I took it out of the box did not work properly. If you purchase a product from them and you receive the product broken you will experience multiple phone calls to their savvy phone operators who will make you wait, transfer you and then when you finally do speak to someone they will say "yes, they will satisfy your request, but the manager has to call you back to complete the transaction." A call back will never occur - so you will repeat the previous sentence many times. If you rant and rage properly you will get a manager on the phone who will be as nice as can be. He will tell you that somebody will call you back to pick up your item in a couple of days. So, you will wait and wait......................until you call back in a rage once again. I still do not have the item picked up as I write this despite over twenty attempts to converse with them. Often I get transferred into air. Right now I suspect I'll end up with a broken product to throw out and I would have spent money for naught. I will never buy any large item over the internet again. Just think what a hassle it will be for you if the product is broken..........................especially if you buy anything from this company!

Pros: You can buy the product easily

Cons: You can not return anything easily, customer service is an oxymoron.