Dream Hotel
New York, NY 10019
Phone:
09/23/2005 Posted by samnyc
I made a reservation for thirty people at Ava Penthouse Lounge. When my party arrived, however, we were informed that there was not room for everyone. Indeed, we were allocated a table for seven people. When we explained the situation to the doorman and lounge manager, we were told to "handle it" and go to another place. We then took our case to the night hotel manager, who refused to do anything and even refused to contact someone who had the authority to do something. Simply put, my experience at the Dream Hotel was the worst experience I have ever had at a nightclub or hotel. As someone who has lived in New York for many years and has traveled extensively, I have dealt with my share of surly bouncers, doormen and staff. However, I never have had someone treat me or my family with such contempt and disregard.
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