Dream Hotel
New York, NY 10019
Phone:
07/14/2008 Posted by servicegonewrong
Last night some friends of mine had an out of town guest that we wanted to meet up with and have a low key Sunday drink. Two of us live in Midtown West so we went for the Dream rooftop bar, big mistake! Me and a friend were the first to arrive when we were sat in the "first time cocktailing waitresses" section, she would take our order and then come back about 20 minutes later. We would be okay with it except she wasn't helping other tables, she was no where to be seen. I texted my friends that were coming and asked what they wanted to drink to try and help the process and she took even longer than before. I had enough and was ready to go, I asked to put 4 out of the 7 drinks on my tab. She came back 25 minutes later with a bill that was wrong, I asked her to redo it and give me the bill voided out, since she had already run it. It took her 3 more tries and she still didn't get it right, I paid cash for the one she kept forgetting. Finally the manager comes over to ask how she can help and I explain to her how the night has been and she gave us a bunch of excuses and offered us a free round, if we had another hour to putz around then I would had another but at this point it was all taking way to long. I declined and she then asked me if I was having fun and smiled blankly. Everyone at the table was shocked she was so rude but it all makes sense. If she is the one training the waitresses or at least managing them then that place has no hope. I would rather drink urine from a central park public bathroom than go to this place again.
Pros: I got nothing.
Cons: Bad service, bad service, bad service, did I say bad service yet?
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