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Sutra Lounge

16 First Ave
New York, NY 10009
Phone: (212) 677-9477
4.5 Star Rating: Recommended
59 Reviews |  Write a Review
Do not book here if you have a schedule or if you want to be correctly informed!!!!!
1 Star Rating: Not Recommended

04/08/2008 Posted by nosutra

These people do not know how to communicate! I called and asked for information about the rooms and the girl told me that there was a room available that held 60-65 people. My friend also called over the weekend for information and they told her that the same room only held 30 people but was still available. The person from Sutra also mentioned that they do not accept bookings over the weekend but she could email her information to the email listed on the website. So she wrote an email to the address listed on the website saying she wanted to book the room and would follow up in the morning on Monday. When she called on Monday, the room was no longer available. When she asked how this happened, they told her that they DO accept bookings on the weekend and must have been busy when she called!!! So they were busy...and told her false information...and now they are annoyed with HER about the situation AND she doesn't have a location for the party! This is absurd because they left her with the impression that all she had to do was call and give her credit card information on Monday. Ridiculous and completely dissatisfying.

Response from this business

miscommunication & clarification
Posted on 04/16/2008
We believe there must have been an unfortunate but rare miscommunication regarding an inquiry of our policies and we would like to offer apologies and clarification. The fact that is we do have two private rooms and one large main room on two floors. We tell people that the Elliptical Room holds 30 "at one time" and that it can hold at least 60 in and out throughout the night. Usually this is communicated pretty clearly. At no time in their inquiry did they ever actually make a reservation. When they called again Saturday night it may have been very busy and were asked to call again during the day so that we could spend more time with them. We cannot be sure if the room was already booked when they called on Saturday night but on Monday it was. At no point was it reserved or promised to them and then given to someone else. There were a lot of phone calls and no confirmations. We take great care with our guests and their events. We sincerely regret any inconvenience or miscommunication

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Editor's Review

Candlelit East Village lounge with sex appeal.  See the full editorial review.

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Bar/Club Information

Atmospheres

  • Clubs
  • Lounge
  • Bars
  • 21 & Over
  • DJ

Hours

  • Wed-Sat 9am-4pm

Payment Types

  • American Express
  • Discover
  • MasterCard
  • Visa

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