New York Computer Help
New York, NY 10016
Phone: (212) 599-0339
08/22/2007 Posted by rodriguezdarlene
I brought my laptop into NYCH in the morning. An hour later, I got a call back and I expected the worse since my Dell wouldn't turn on at all. I received a diagnostic that the motherboard needs to be replaced. Instead of getting the price pitched to me, the rep told me in a comforting tone that I would be better off moving onto a new laptop. I was actually ready to replace the motherboard until he mentioned that since my laptop was over 3 years old and other parts might be failing soon after investing in a new motherboard, that it wasn't worth it to fix. I really was surprised by such an honest approach. I really respected the candor and honest recommendation. I am now planning to bring my new laptop to these guys to transfer my files over. Good people to work with!
Pros: Honest, honest, honest!
Cons: can't think of any
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