11/11/09

Weave not done well

by VHills

Had a weave with Catherine. Fell apart rather fast. I hate to complain, but I was not pleased. She is a nice women, don't get me wrong, she was a sweet woman, but the quality wasn't great of the work.

• Pros: Nice woman
• Cons: Weave Fell apart fast

10/31/09

Great Hair!

by desmith1426

10/31/09

I started getting extensions with Catherine 3 years ago. I have fine, thin, frizzy curly hair that breaks easily and would only grow to shoulder length. We started with 2 tracks of hair to achieve length to my lower middle back. Catherine insisted I get small trims on my hair, use good products and basically take good care of my own hair. I eventually got to one track of hair to fill out my ends and add a few inches as my own hair grew to about 2-3 inches past my shoulders. My hair was still fine, frizzy, and unruly but it was healthier and did grow some. Catherine kept mentioning the Coppola Keratin treatment for my hair and that it would make my hair controllable, take out the frizz, and fill in my weak fragile ends. I was hesitant but she kept bringing it up so I finally tried it. OMG! - Coppola changed my life. I’ve since repeated the treatment 3 times. My hair doesn’t frizz ever – it is soft, wavy, and does not puff out like it use to. I let it air dry and go. I still wear 1 piece of hair extension to thicken up my hair - but my own hair is now to the middle of my back and healthy. It’s like I have someone else’s hair! Catherine goes above and beyond – truly amazing!

• Pros: Best Extensions in the States!

10/11/09

BAD, BAD, BAD

by missV

VERY , VERY BAD quality of work. Catherine does not listen to a client, VERY poor service and DAMAGING to your hair. I had my extensions done only to have it removed because of EXTREME irritation at the starting sites of the extension. The salon where I had them removed, ALL extension specialists ( 3 at the moment) were horrified and the tightness the extensions were put in : literally ripping my hair out. I have SCABS all over my head at the moment, but at least I reacted fast enough not to have permanent damage. I've had extensions before and NEVER had any problems. I do NOT have a sensitive skull she was trying so hard to convince me I did. ( confirmed at the BETTER place) The one poor review that was in before mine - TAKE IT INTO ACCOUNT. I read Catherine's reply to it and thought that is was just an angry customer raveling. I WISH i listened. Go to a more expensive place. $800 later all I have is scabs on my head, RUINED weave ( she cut it ,so it completely unraveled , leaving me with "gorgeous" tails of hair all over wherever I went) , and NO extensions. I'll need to wait a few weeks for my head to heal , and THEN I am going to go to a more reputable place. CAtherine talks about "properly put it extensions that do not damage hair", "proper technique", and does NONE of those. DO NOT GO if you want to KEEP YOUR HAIR.

Response from this business

catfromnyc– October 20, 2009 at 11:43:38 PDT

I was not contacted about this situation and only found out after customary follow up and bad review. We had scheduled appointments to add hair which the client had to cancel. Scalp irritation was never mentioned. As far as I knew, the appointment took longer than the client expected and her priority was getting home to her baby. After lengthy emails, the client and I agreed this was a MASSIVE miscommunication, lack thereof and bad timing. The limited words allowed here isn?t enough to explain in detail. Please email me for a full response from back and forth emails. My goal is always first and foremost, to maintain or improve the client's own hair. Scalp irritation is not the norm. I have many clients who started with me getting extensions and continued afterwards with other services. I am very concerned that each client is 100% satisfied with any service they receive and am happy to refund their money as I did in this case.

10/08/09

Catherine will make your dreams come true!

by EmmaH24

Catherine is very experienced and will always go above and beyond to create the hair you've always wanted. I have had extensions for about six months now and I only wish I had found her sooner. I love my hair: the quality and the color. It is also not as pricey as most other places are. I highly recommend Custom Hair by Catherine!

• Pros: Friendly, listens to your requests, experienced, creative

10/05/09

My hair is healthier than ever!

by JenniferE

Catherines work is top notch! I trust Catherine 100% to protect the quality and health of my hair. Catherine cuts, and highlights my hair every 8 week. I recently tried the Kopolla keratin protein treatment which I loved over the summer months. My hair texture is fine & frizzy and this made my hair smooth shiny. I had a truly frizz free summer.

Catherine also made me a custom hair piece that integrates with the color & texture of my hair perfectly! It gives me fullness, it can be washed, curled, and is so easy to put in. I'm proof that overpaying in pricey salons is a huge waste of money. They really don't take care of your hair. Thanks Catherine!

09/30/09

Hair Weave left me with a bald spot

by getThompson

Had a hair weave from Catherine. Two months later when I removed the hair, I had a bald spot. To this day, I still have a bald spot. The hair weaves are not done well at her salon.

She was also rued, and the hair quality is very poor.

• Pros: None that I can think of
• Cons: Hair Weaves

Response from this business

catfromnyc– October 02, 2009 at 17:42:31 PDT

It is disheartening to hear that someone has had a bad experience with my work since I strive to insure top quality and no damage. It's also frustrating when I have no idea who the client is as I searched my records to no avail. I was never contacted and given the opportunity to remedy the situation. Regarding the bald spot, you cannot remove your own track and expect to not damage your hair. I am very explicit in the Maintenance Care Sheet I give every client that tightening or removal is required every 5-6 weeks. As far as hair quality, I use only European and/or Virgin Indian hair which is top quality hair. Any hair will appear poor without the proper shampoos and conditioners. If the client has problems with the hair and contacts me, and if the problem can�t be remedied (in rare instances), I replace the hair. I very much value every client and always guarantee my work. However, I cannot solve the problem when not given the opportunity in a timely manner.

08/26/09

Expert color and cut

by thomalau80

Catherine is a fantastic colorist and hairstylist. She always makes my hair the perfect shade of blonde!

• Pros: Great colorist, convenient location

05/12/08

Very high quality hair

by Anonymous1975

I consulted with Catherine regarding clip-in hair extensions for my wedding abroad. Although my very fine and slippery hair would not normally take extensions very well for a variety of reasons, she personally made me a clip-in with gorgeous, very high quality, soft hair that worked well with my own and taught me how I can use it without it sliding out. I have yet to use it for my wedding, but after I do, Catherine also offered to change the insertion method to invisible wire so that I can use it more easily on my own on a casual/daily basis. She obviously cares very much about the product and her clients! Thank you!!!

• Pros: Quality of hair, Catherine's expertise and skill
• Cons: You do pay for such high quality hair

01/24/08

Restored my Hair and Self esteem

by Lisamks7

I went to get a long layered cut on my almost waist length hair and ended up with chopped up, neck length hair??I found Catherine through google/citysearch reviews which are dead on! I now have long layered hair while my own hair is growing out. I also intend to stay with Catherine for haircuts and styling after my own hair grows out. She is a pro!

• Pros: I look great!

11/19/07

I absolutely LOVE MY HAIR!

by sherri24

I?ve received tons of compliments! My hair looks really good ? I was actually surprised how good it looked after having done it on my own for the first time and how easy it is to do. All the reviews I read about Catherine are right on. I finally have the long, lustrous hair I?ve always dreamed of. Thanks a million!

• Pros: Everything was perfect.
• Cons: none