Masso

06/16/09

Not worth 3.5 stars!

by tchan01 at Citysearch

My boyfriend and I just got back from eating at this place, and all we can say is that it was the worst dining experience we've had so far in Long Island City.

We had to wait FOREVER for our main course. Our waitress came by and apologized for the wait, and told us it would just be a few minutes. She then finished her shift, and on her way out told us once again that our food would be out soon. That was 20 minutes after she told us the first time! To top it off, as we continued to wait, we did not get a SINGLE acknowledgement from the other waitresses that were standing around.

To top it all off, when we finally got our food, both our dishes were well overcooked. I ordered a pasta with shrimp dish and my boyfriend ordered the skirt steak medium and got it WELL DONE (we're talking brown brown)! If it had not been so late already, he definitely would have sent it back.

I was really annoyed by the whole experience, but my boyfriend was even more so. He's the type of guy that will tip well under almost any circumstance, we're talking minimum 18%. I've never seen him tip less than 15%. We did tonight.

P.S. - I agree with the other reviewer that said not to believe in the 5 star reviews. There is no way this many people could have enjoyed eating at Masso.

• Pros: None
• Cons: Everything

02/25/09

Best in the Area

by Steve1020 at Citysearch

I actually took the time to make an account to give Masso the recognition it deserves. The best appetizers and pizza! Thin crusted and delicious! Not to mention the entrees I've tried, the unbelievable chicken parm, the delicious hamburger on an english muffin, the skirt steak, and the fish! All excellent and wellpriced.

The service was immaculate. They were nice waitresses who talked to me as a friend, offered advice on the menu, and the wine list. The owner, a woman who was helping sit, was friendly to all tables who requested her as far as I could see, I was sure to thank her the first time and every time I've been since. The place itself is cozy for a date, and a nice bar for a drink with friends. Any big game is usually on, or good modern instrumental that fits the style.

I absolutely recommend for all in or coming to NYC!!

• Pros: Food, Service, Style
• Cons: Size

02/13/09

If only...

by hisnhersreview at Citysearch

If only the owner dedicated as much time to recreating the dining experience as he does spending time leaving bogus reviews, I might be leaving a positive review, unfortunately that isn't the case.

The service: Incredible, in how awful it was. I find the previous wine pouring review delightful, we didn't even get poured when the wine was delivered, we were poured a tasting, and she walked away.

The food: Terrible, unless, maybe, you were a penguin, as in the one played by Danny De Vito, not the Happy Feet kind. It was the worst lobster ever, it was so briney, I might as well have bitten into a live lobster.

Ambiance: Great...if it were 1998 and everyone were up for raving. Too bad I left my glo-sticks in my triple fat goose coat.

The decor wasn't bad, but the music made me seize.

Dinner for 2: $100+, the biggest loss wasn't the money, but the disappointment in their lack of caring. I saw several tables, including my own, bring issues up, which the servers brought to a blase owner/manager, which noticeably gestured off, not once visiting any of the complaining tables.

Our first time cautioning against any restaurant, but caution with this one. Masso, NOTSO!

• Pros: easy to get a table, later found out why
• Cons: food, wine, service, music, owner

02/06/09

Looks are deceiving

by hellinabucket at Citysearch

This place really shouldn't be called a restaurant, because after eating there 5 times I have concluded that they actively dislike all things associated with that word: food, service, value, flavor, selection. I give this place a chance every couple months or so to see if they have improved their game, but every time is a thoroughly unpleasant debacle. The food is consistently uninspired and careless, the drink selection is pathetic, and the service is nonexistent. The only meals I can remember was a vat of gnocchi with Prego that I could barely touch and a charred dry pile of ground beef that came out when I ordered a medium rare burger. The place is beautifully decorated, but don't be fooled into eating here.

12/24/08

wow

by nyclady143 at Citysearch

i came here last night and the service was GREAT! friendly waitress, always filling up our glasses and talking and having a good time with us. family is visiting us here in new york and they felt very welcomed by our servers.BUT i'm assuming it was the owner sitting at the bar, typing away on his cellphone and watching basketball, he never came over to see how we were doing, barely even acknowledged us, if even. so thanks for the real new york attitude, i would only go back for the service and drinks not the food or atmosphere. watching college basketball while i'm trying to catch up with friends isn't my idea of cozy.

• Pros: service, atmosphere without the tv on
• Cons: prices, amex only

12/18/08

Perfect Gathering Place!

by hamptons at Citysearch

A group of friends and I wanted to get together for the holidays and Masso was recommended by a friend, so we decided to give it a try. Man, were we happy that we did so. The place is more than comfortable with a working fire place and it was perfectly decorated for the holidays. When we were seated, the service was great! We ordered everything from salads to the special of the day and we were MORE than happy with EVERY dish. Of course we had to end with dessert, which did anything but disappoint. The owner actually came out to make sure everything was OK, which was a really nice perk. Thanks for making this holiday gathering one we won't forget! We will definately be back!

• Pros: Ambiance, Food,
• Cons: Nada!

12/16/08

Such a SHAME

by heathersxo at Citysearch

Such a beautiful and elegant establishment. The tin ceilings, roaring fire place, decent wine list.. The only problem is the horrendous food and service. My husband and I, are appalled at the rude waitress last Friday night, not to mention the awful entrees. As we were getting ready to leave, the "RUDE' waitress tells us, that they only take amex!!!!!! So now we had to walk a few blocks to find an atm, when they have an atm in the restroom, that wasn't working!! Not our best dining experience in Queens!

12/16/08

great pizza and the best chicken parm I've ever had. Great atmosphere indoors and out. Friendly service and priced right. The brownie ala mode dessert tops off all the delicious entrees.

by kate375 at Citysearch

The entrees I and my friends have had have been delicious. The appetizers are great. The thin crust pizza is the best I've ever tasted. Top it all off with a brownie ala mode - Unbelievably delicious. Good atmosphere, friendly service and also great for brunch or lunch - the panini's are the best in NY. Outdoor service in good weather is also a treat. I love the place.

11/29/08

bad, bad,bad

by eatmycookie at Citysearch

YUCK! There is NOBODY ever in this place! I dont trust the food! I live in the neighborhood and there IS NO business here! They made us walk three blocks in the dark to find an ATM machine. They only take cash and amex. They have an ATM in the restroom, that apparently never works,according to the waitress! NICE. I have heard the same thing from other friends. food is messy and of poor quality. Dont waist your time or money.

• Pros: nothing
• Cons: everything

11/20/08

Not good at all

by tory123 at Citysearch

I went to masso for dinner the other night and It was terrible. Not only was the server rude, she smelled like cigarettes. When we finally got the food, it wasn't good at all. It was all thrown together on the plate. LIC, is such a hip area, you would think these people would want to do better. I did get a chance to met the owner. He seemed like a yound guy only looking to make a quick buck. If you are looking for a good meal in LIC go to tornasol. You will always get amazing food with out the smell of collage kid and a side of cigarette..

• Pros: fire place
• Cons: bad food bad service