Penn Optical
New York, NY 10123
Phone: (212) 279-4826
10/17/2006 Posted by danie0girl
I would not recommend this place to anyone. Each visit (at least 5 just for a pair of contacts) was a drag and felt like a confrontation. I would assume people want to go to a friendly and welcoming place of business especially when discussing something as delicate as the eyes. Instead at Penn Optics theyll get a young, uptight and rude doctor. When I explained that I could not see well with the higher prescription he had given me, he took a a very unsupportive and skeptical demeanor. When I told him I was more comfortable with my acuves he compared it to driving an old car and pushed the newer model. When I finally agreed to the newer model, what does he give me? Acuves. I called up to get the correct lens and in its place got an arrogant and non-negotiable attitude. The wrong pair of contacts were ordered and instead of considering that perhaps a mistake on his part was made or better yet finding a solution to the problem, he proceeded to put words in my mouth. He seemed more concerned with being right then with being helpful. The doctor was rude, condensing, and out of touch. As far as the staff is concerned, they were friendly but never knew what was going on. When asked why each new pair of trials had different prescriptions they could not answer and when I walked away with my contacts they forgot to provide with the prescription on the boxes.
Pros: lets you come back as many times as you want
Cons: Rude, arrogrant and out of touch
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