Zen Home Cleaning
New York, NY 10010
Phone: (212) 462-2566
05/22/2008 Posted by rachaelkay
Zen Home Cleaning is far from Zen. After the cleaner left I could not find a very expensive watch that my mother gave me as a wedding present. I admit I did not see him take it with my own eyes - who knew I should have been watching him like hawk or have cameras in my bedroom as the owner suggested. I know that minutes before his arrival I had put this watch away and the next night - the night before my wedding - the watch was missing from my jewelry box. After 3 months of endless back and forth - their lawyer tells me that there is no proof, there is nothing we can do for you and THIS IS THE BEST PART - THEY WILL REFUND MY CLEANING FEE IN RETURN I AM NOT TO POST ANY NEGATIVE FEEDBACK ON ANY ONLINE FORUMS !!!! Needless to say I told them to keep the $175 and I will reserve my right to my First Amendment. This cleaner was also late, used all my paper towels - not so green there - another cleaner came half hour into his service - to check on him ? who knows if they were in on it together - he also didn't clean the blinds, and needed encouragement to vacuum behind the couch. This company, its people, its policies are not zen. They have cost me more than $175. Their owner claimed she was sympathetic and wanted help, but at the end of the day she did nothing but cause me grief. She obviously felt that the cleaner stole the watch since she fired him. She does not stand behind her policies. She writes her own reviews and claims that her cleaners will gather up loose money in the apt for her clients - what is spare change compared to an antique 20k Rolex watch? There are real green cleaners out there - these people just spray lavender everywhere. Don't risk being taken, once it happens its too late.
Pros: Have peace of mind and use another service.
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