07/19/09

don't order food over the phone!

by jnasuti

I ordered a cobb salad and baked sweet potato over the phone, asked for extra salad dressing. They show up with vegetarian salad. I called to complain. They said they don't offer regular cobb salad even though it was on the web menu. They did offer to make it for me. So, second delivery shows up, correct salad, one dressing which spilled all over the place, and sweet potato fries, not baked. I called to complain, and they said they don't have baked sweet potatoes even though it was on the menu. They offered to resend salad dressing. I've been waiting over one half hour and it hasn't showed up yet.

• Pros: Great food, great bargain
• Cons: horrible ordering and delivery service

05/11/09

Less then impressed

by JillM74

Our family and friends ate at Havana Central for Mothers Day, and it was one of the worst dining experiences we've had in a long time.

While some of the food (Empenadas and Arroz Con Pollo) were very good the rest of the food was luke warm, and poorly prepared. First of all, half of our appetizers never came out. Then, my husband ordered his steak well done and it came out rare. We asked our waitress to fix it, but by the time someone brought it back almost 30 minutes had passed and it wasn't even hot. We ended up paying 25 dollars for a late lukewarm steak.

Throughout the night, we didn't even get good service. Everything was extremely slow. The appetizers we got came to our table without any silverware or plates to eat them with. I also had to go to the bar just to get a glass of water.

Our waitress seemed very nice, but she didn't seem like she knew what she was doing. Other people needed to bring us half of our food (we never even got the desserts we ordered) and she told our friends they could buy a special for 30 dollars that included a seafood salad, a glass of sangria, and a personal picture but then she charged us for both the 30 special and 20 extra for the salad. We never even got the picture

When the manager finally came over, he was extremely rude to us, and tried to tell us we would have to pay for both the salad and the special even though it was our waitresses mistake. Even after he fixed our check, he told us if we came back he would not give us a discount again. We are not the type of people who want to get free food, but we don't expect to pay fifty dollars for something that we were told cost thirty.

Maybe they're not usually this bad, but, we just were not happy. We really had wanted a nice get together, we got a ruined mothers day. We definitely do not plan to go back.

• Pros: Music, Ambiance, Some of the food
• Cons: Service, The rest of the food

04/08/09

Dishonest place

by KMM

Have to say the food was good...but the place left a bad taste in my mouth when I got my banking statement and realized that even though I left cash on the table for the waitress and wrote "cash" on the tip line my card was charged an additional amount of money for a tip that I did not authorize. I work in the restaurant industry and know that someone took it upon themselves to rip me off. I feel that is extremely dishonest as we took care of our waitress and got robbed in return:( No bueno

• Pros: Good food
• Cons: Paid twice for waitress's tip

03/10/09

Laidback and lovely

by CSMobileUser

This place was extremely welcoming and the food reminds me of what mom used to cook and I can't wait to bring her here!

02/10/09

Terrific Atmosphere!

by HappyLindany

Been coming here for years and always have a good time. The service can be spotty at times but the food is consistently good. Every Saturday evenings, they have a live band play cuban salsa and whether you join the group of regular on the dance floor or choose to watch, it's loads of fun.

The prices are reasonable and well worth the price of admission. If you're into live music, don't miss Saturday nights.

• Pros: Menu, menu, menu...
• Cons: Inconsistent service

11/11/08

Great Cuban food!

by zenjen

I wrote a review for the other location by mistake! This is the location where we ate. I'm sure the other location is great too, but I will always go to this one because the wait staff was fun and attentive and made our evening. It didn't hurt that the food was sooooooo great. I love Cuban food and this was by far the best Cuban food you can get in New York City. The atmosphere is also great and I felt like I was dining with a Cuban family.

• Pros: Great Cuban Food!
• Cons: A bit crowded.

10/27/08

YES YES YES!!! The BEST paella and ropa vieja in town!

by newmskalsi

I'll be very brief - EAT AT HAVANA CENTRAL!! You will not be disappointed. The food is so tasty. The mojitos are excellent. Value and service are also great.

10/06/08

THE WORST SERVICE AND FOOD - SHOULD BE NO STARS - DOESN'T DESERVE IT.

by mina0918

NEVER go w/young kids. We waited for 45 minutes for our meals. When it finally arrived the one of our dishes were completely raw eggs. After our kids lost their patience, our hunger turned into complete spite. The whole experience was HORRIFIC!!

STAY AWAY!

• Pros: NONE
• Cons: EVERYTHING

04/28/08

Great food and service

by sweetbkiss

I've gone to this restaurant several times and the service is great. I've had the luck to get the same waitress. She's great and friendly. The food is delicious and they give you a lot for your money. I highly recommend the Paella Valenciana (is what I always get when I go there) and the empanadas. Delicious sangria. Can't wait to go again.

• Pros: great food, service, drinks, good place to go with a large group of people
• Cons: none come to mind

11/30/07

Fun Atmosphere, Great Appetizers

by nic84

I love coming to this place for an upbeat atmosphere during the week. The empanadas and nachos are among my favorite here. Recommend for a gathering with friends or coworkers.