Flat Rate Carpet & Upholstery

12/01/09

Great Service

by KennyGross at Citysearch

I had flat rate carpet come out to clean the area rugs in my apartment. The rugs were picked up and delivered back to me for free and in a timely manner. When returned, the rugs looked great and all the stains were out. I am very happy with the service I received from flat rate and would use them again and highly recommend them to anyone.

11/06/09

Don't Expect On Time Delivery

by CFAI at Citysearch

I have been stranded three times with their return delivery service. There have been a number of problems in receiving my rugs after cleaning: "We have two appointment systems and you were in the wrong one", the traffic is too heavy to deliver, our driver had a personal emergency. They do not call if they are running late and do not honor their own set times. I would not use them again.

• Pros: Well documented transaction
• Cons: Poor Customer Service and Terrible Return Delivery

10/30/09

awful

by RISAD at Citysearch

When I called Flate Rate Carpet they were there within the hour. They were happy to tell me they could get the stains out of my chairs, take my money and leave with the furniture. I was told it would take 10-14 days. Three months later I couldn't get anyone to call me back. I called about 5 different numbers a day and either there was no answer or someone would call me back. I finally scheduled a delivery date for my chairs and nobody ever showed up or called. It took me two days to get someone to call me back to reschedule delivery and they told me that the chairs have lighter spots where the stains were. I still haven't seen them yet.

• Pros: none
• Cons: it took them forever and they never return phone calls

08/14/09

Awful attitide and disgraceful customer service

by SethLeah at Citysearch

The man who came to my apt had no respect for doorman buildings. He was in a huge rush and was aggravated by the rules and questions of the building. I am so embarrassed with the disgusting attitude he gave to my doorman. When I heard what was going on, I called the main number immediately and they did nothing about the situation. The man ended up leaving and I was left stranded with a dirty carpet! Do not use this company if your building has ANY protocol.

03/02/09

Nice job

by DannyBB at Citysearch

My sofa turned out great, these guys couldnt be more helpfull, i liked the prices..., they did a very nice job

02/08/09

Good job

by ZaibZab at Citysearch

I called these guys in to clean my sofa, 5 rooms and some stairs. They did it when they delivered the area rugs that they picked up last week.

It was good work and I'd use them again.

• Pros: Good work, Good price.
• Cons: Eagerness for me to write a Citysearch review!!!

02/03/09

Clean rugs

by SmurfsNY at Citysearch

I had my rugs cleaned and delivered and they look great. I was a little put off to begin with because I was told they'd take a week to 10 days to be done.

They came back on the earliest day of the promised range and they're sparkling and they did my sofa when they delivered them.

• Pros: Great results in the time promised
• Cons: Turn around time is a little long

01/20/09

Would use again.

by AnneW852 at Citysearch

I got a great, punctual service. Top job - what I wanted, when I wanted it. I'd definitely use them again.

• Pros: Just what I asked for.

10/27/08

best cleaners ever!!

by Rog22 at Citysearch

It was my first time calling a cleaning company to get rid of a foul smell and I chose flatrate carpets. The price is unbeatable and the smell is gone from the carpet. Money well spent!!

10/12/08

THE BEST CARPET CLEANERS IN THE WORLD!

by thetester at Citysearch

My experience with this company has been a very positive one. The technician was courteous and professional, he also answered every question that I had for him with the up most knowledge and patience. I wanted only one rug cleaned, but I saw how good he had cleaned it and decided to let him service the whole house. I would recommend this company to anybody, even my enemies!!

• Pros: Professional workers, courteous, knowledgeable
• Cons: none