10/01/09

Appalling Service

by cdv2003

My date never got his burger.

When mine came out they said his would be out in 5 minutes, then our server disappeared for half and hour. Then, he dropped the check off without apologizing--he shrugged and asked if we wanted him to check on the missing burger. I was dying to get out of there, but my date really wanted to try the marshmallow milkshake (he was still hungry).

It took 20 minutes for us to get milkshakes because the server got my order wrong and the shakes went to the next table by mistake. Service is sloppy and careless and no apology is unforgivable. The veggie burger was average; the milkshakes were was tasty, but nothing could make up for such appalling service. I will never return.

• Pros: Milkshake selection, atmosphere
• Cons: Service, service, service

09/28/09

Reasonable and quick eats

by belladiamondz

I dont eat meat, so I tried their veggie burger and salmon burger...the veggie burger was great, fresh and hearty. The salmon burger was a lil too salty for my tasting...(any my friends as well..) Their mashed sweet potatoes were a bit on the runny side, but the sprinkling of parmesean cheese on top made them scrumptious. They give you a couple of sweet deep fried pickels on the side which were pretty good as well.

But my favorite part of all was the yummy Kaluha Shake...I could not get enough of it! So rich and creamy and very filling...we had one and shared it!

• Pros: quick service, friendly staff, delish alcoholic shakes!
• Cons: feeling so full and bloated after a great meal

09/25/09

Not good service

by charlesxx

The waiter gave me a small proportion of the food. It took a little long for the food to come to the table but it was great. The food tasted great.

• Pros: The food was great
• Cons: There was a small proportion

Revamped high-end burger bar.

by Josh Ozersky

Stand opened to much fanfare in 2007 but the buzz faded quickly, thanks to a too-hard bun and some peculiar gourmet sodas that nobody liked (rosemary, was it?). But after a change of ownership, the place has righted itself, adopting a soft bun from Amy's Bread that's dressed with olive oil and then grilled--the better to support a range of first-rate burgers, the beef versions of which are supplied by Pat LaFrieda, the city's reigning burgermaster. The shakes are handmade and popular too, particularly a marshmallow number that has garnered a devout neighborhood following. The place is spacious and comfortable, and also features delivery and call-ahead service.

07/26/09

Way overrated burger, awful service

by blastfx

My wife and I just can't get over how bad the service was in this place. With a half-full resturant , we waited about ten minutes for our waiter to finally get around to showing up at the table. Basicaly his attitude demonstrated he didn't care at all. We received no greeting. Our appetizer finally showed up 25 minutes after ordering--with the main meal. He didn't check in on us to see how we were doing. He didn't say goodbye or "thanks for coming" or anything.

He got less than a 15% tip--before tax. Seriously that's what he deserved.

As for the food goes, we went to Strand because NY Magazine said they served one of the best burgers in NYC. My wife and I agreed that while it was a perfectly fine hamburger there was nothing about it that said "this is the best".

Skip this place, there are better establishments to spend your money.

• Cons: Not the best burger in NY, BAD Service

07/18/09

always try something twice

by dizzystix2

we went for the drinks, we ordered food and thought about the menu saying "Best in Manhattan"....i can't argue here do to the fact this was the only burger i have had in NYC..but i have had better everywhere else...the kid was happy with her toasted marsh mellow shake and i too with my blackcherry soda....service fit the the age and place, i'm sure if i asked for something i would have gotten it...would not use that mayo that sits out on the table(90 degrees the day we went).... will only return if the kid is with me and she wants another shake.....the Food Network was right on and we went because of the shakes....

• Pros: going there made the kid happy
• Cons: watched my food sit under heat lamps

07/12/09

Service needs improvement! ASAP!!!

by vcheeful1

Before even arriving to the restaurant we were met with rude service. The hostess was rude on the phone when we just asked for simple directions and then she had the nerve to hang up the phone. Once there the service was ridiculous. We waited and waited, but our waiter was more focused on leaving than giving us the best service possible. I do have to say that the food was great and the toasted marshmallow milkshake was the best I've ever had in the world:) But thinking about that lousy service keeps me from wanting to go back which is a shame. I don't think that service like this is what the owner had in mind when it began. Someone please revamp the servicing staff NOW!!

• Pros: Excellent shakes
• Cons: SERVICE, SERVICE, SERVICE!!!

03/20/09

Great drinks, skip the mains!

by khanirl

The drinks are great, I only wish that the food measured up. We had between us a mint shake, the pineapple-lime soda and the lemon-basil drink and they were all great. Sweet potato fries (a special) were also tasty and crispy. None of us are beef eaters and this is where the place fell down. One friend had a veggie burger, which was tasteless. My friend and I had salmon burgers which didn't taste very good and left us burping fishiness for the next 6 hours. All in all the food was a major disappointment especially given that it's a little on the expensive side. My recommendation? Drop in for a drink and a lite snack, not a meal.

• Pros: Inventive and tasty drinks
• Cons: Poor quality beef burger alternatives

03/04/09

Loved it! Authentic Ginger ale & sweet fried pickles!

by CSMobileUser

Excellent burger. The fresh Ginger beer was out if this world. Fries - crispy with salt fried on. Great find!

01/12/09

This place won't last

by verybecca

The first time I went when they first opened, I was excited- I love burgers. The first time, the burger and the service were just right. I went again the other day with my husband and I ordered the 'burger salad', a great, lowcarb option. It was supposed to be a salad with iceburg, romaine, frisee, and a burger, with croutons, caesar dressing and grated parmesan. It arrived with just romaine and iceburg. For $12, it should have had frisee. I asked our dizzy waitress why it didn't come with frisee and her response was to shrug and say they were out of it. My burger (minis) had quite a few hard things in it as well (must be ground up cartiledge), a big 'deal-breaker' for any burger joint in my opinion. I won't go back.

• Pros: Convenient
• Cons: Mediocre food, indifferent service