Reviews & Ratings for Holiday Inn Express Nyc Madison Square Garden

05/27/09

Best value in town

by DCHorn62

I cannot say enough good things about this place! The location was excellent, and the rate was far far cheaper than any other hotels in the area. We booked through New York Guest (google them), and got 9 to 5 tickets and a meal at a local restaurant bundled into our stay, which I think saved us big.

The hotel itself is not extra luxurious, but it is clean, comfortable and the rooms were fairly big compared to other NYC hotels I have stayed in. It has all the standard amenities, but the best part is the location! You're right near Madison Square Garden, Macy's, the Empire State Building and everything else right in the center of Manhattan. I would definitely recommend this.

• Pros: Very Affordable, Great Location!!
• Cons: None that I can think of.

05/25/08

Not friendly to non-smokers

by sherrielord

We had a no-smoking room on a no-smoking floor. That is, all the rooms on the floor were posted with no-smoking signs. However, one afternoon we were bothered by cigarette smoke drifting into our room through the space under the door. When we complained to management, we were told security would check our floor every 30 minutes to find out who was violating the rules, and it the smokers would be asked to stop or to leave the hotel. A while later, we smelled air freshener, which personnel must have sprayed in the hallway in an effort t make us comfortable. But soon the cigarette smoke wafted in again. The next morning, I saw the guests across the hall leaving their room with their luggage, and the smoke smell billowed from the room; they were obviously the ones breaking the no-smoking rule. We thought the problem was over, since they'd checked out, but we had more smokers again that second afternoon and evening. When my husband complained at the front desk, he was told we should have been moved to a different room and that they'd find out who was smoking and take care of it. But why should we be moved to a different room if management expected this to be an isolated incident, if they expected the problem to go away when the first guests checked out? It seems to me the hotel used that room across the hall as an "overflow" for smokers when the other smoking rooms were taken. And nothing was done to make us comfortable that second night. It was miserable, as there's quite a bit of space under the doors in this hotel. Every smell -- and noise -- comes in unheeded. Even perfume!

Not only was the cigarette smoke a problem, but the beds were pretty hard. Oh, and there's a dance club nearby whose music started up at 11:00 p.m. -- ba-boom, ba-boom, ba-boom.

Although the concierge staff is terrific, I wouldn't recommend this place.

• Pros: Close to subways, Penn Station, Madison Square Garden, and Times Square
• Cons: Noisy dance club nearby, and few restaurant choices.