Westville East
New York, NY 10009
Phone: (212) 677-2933
07/07/2008 Posted by EmilySix
I have been ordering delivery every few weeks from Westville East since it opened, but never again. The other night, I ordered 2 burgers, one was fine, the other was served on a stale bun. And when I say stale, I mean it was as hard as a hockey puck. NOT EVEN REMOTELY EDIBLE. Had it been from a diner, we probably would have let it go, but considering it was an $11 burger, I decided to call back and ask for an exchange. The phone girl asked the manager and told me that he had said "No, we won't send anymore food". I asked to speak with him, then explained that I had one burger that was fine, delicious I even said, but that the second burger was inedible. Before I even finished my sentence he told me it was not their policy to send out more food and that because they toast the buns, we were probably mistaken about it's staleness. I explained again that one of the burger buns was fine, and that I only wanted to EXCHANGE the other burger. When he said no again, I told him that I would need my money back for one of the burgers, and still would give him the burger back. He said no to this also, and told me that he had an idea, he would offer me store credit. When I told him that I wished to redeem my store credit for another burger to be delivered to my address, he said "No I can't do that", I asked him why not and he then told me "The store credit is no longer available, and there is a way to talk to people and a way not to talk to people...." It ended with him taking down my address, and telling me he would send out another bun, and if that wasn't good enough, then I "knew what to do". I can only assume that means my address has been blacklisted. So if anyone that owns this place is reading, this all happened on Saturday, July 5th 2008 around 8:45pm with a male manager with a very slight accent.
Pros: The burgers.
Cons: The buns, apparently. Did I mention the customer service?
Write a review and share your thoughts with others
