The Randolph at Broome
New York, NY 10013
Phone: (212) 274-0667
02/28/2008 Posted by ericathechef
The service here is ATROCIOUS. The bartenders take your card, start tabs and then claim you never gave them a card...only to find your card charged 2 days later for insane amounts. The manager TIM is quite possibly the most incompetent person I've ever encountered. When I finally got Tim on the phone after calling 6 times a day, 4 days in a row, I got the worst attitude! Instead of taking my address right then and there, he asked me to call back in 5 minutes and leave my address on the machine to send me back my card. When I didn't get the card back a week later, his response was: "other people pick up the phone, I never got your message." Are you kidding me?!?!? He was just too lazy to get a pen when he initially spoke to me. Basically they just steal credit cards and charge erroneous amounts, in addition to serving mediocre drinks. Sounds like a stellar evening, no? This place is awful, it's a waste of money. The only saving grace is the doormen...they should bounce the staff and take over.
Pros: I am smart enough to never come here again
Cons: rude staff, mediocre layout
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