01/20/09

In & Out in 30 minutes

by Jordieyoyo

My 1987 Jeep Wrangler had a history of not starting when I needed it the most.

After calling AAA, to give my Jeep a jump, I was disappointed they could not get it started, but even more disappointed that they sent a non-tow-truck to attempt the jump. I called AAA again to send a tow-truck.

Upon my arrival at Auto Care East, I explained the problem. Two mechanics immediately began to diagnose the problem and had the car running in a matter of minutes. The car was still on the street, and running. So quick was the diagnosis and repair the jeep never made it into the garage. That is service. As it turns out, my battery terminal was corroded. I appreciate the fact that they understood I was not dressed for the occasion (in a suit) and with out the tools to fix the problem on my own, and understood I had a business appointment which I was in dire need of attending. They listen to the customer and jumped into action putting my quick fix before others as the need presented itself. Great Service, for which I am grateful.

• Pros: Professional, Quick, Understanding