Reviews & Ratings for Loews Regency Hotel - New York Hotels

01/12/10

seedy hotel, dishonest staff

by LucySanchez

Bathroom was in bad shape with peeling paint, and rotting wood. Paint on the wood of bedside table was peeling as well. The bed cover looked pretty ratty. However, the room was pretty large by NYC standards.

Chicken noodle soup from room service arrived with no noodles.

All this was nothing compared to the bad attitude of the front desk staff.

We had to wait for over 10 minutes at reception before my presence was even acknowledged - there was plenty of staff around at 9:30 pm to at least say "hello - we'll be right with you."

I had booked a Premium king but was put in a lower category room without an explanation. Only later when I called and asked what type of room i was in (deluxe) they admitted it was not what had been booked. There were no premium kings available, so they adjusted the rate. However, I don't think it would have happened if I had not checked - they would have just stuck me in a cheaper room and charged a higher rate.

Upon checkout, I called down for help with bags. 10 minutes later, I called again and was told someone was on his way up. 10 minutes later I went down to check out, and found the bellman lounging against the reception desk. I asked again at which point he went up and brought down my bags.

All in all, I felt like this place was run by people who don't care about their guests and would rip them off without hesitation. The overall experience was just plain seedy.

• Pros: great location
• Cons: bad service

03/28/05

Gilt-and-velvet uptown playground.

by Contributor

The Scene
Rock stars and Hollywood moguls mingle in the lobby with elderly matrons and corporateers. The hotel was dubbed "Hollywood East" in the 1960s, when Sophia Loren and Princess Grace were among the many regulars. The lobby contains enough marble and gilt accessories to redecorate Versailles; the bathrooms alone required 50,000 square feet of marble from Alicante, Spain. It's slightly over the top.

The Details
The 362 rooms and suites are furnished with silk and velvet fabrics, and plenty of leather and mahogany. Amenities include four-line telephones with data ports, fax, CD players, VCRs, granite-topped writing desks with ergonomic leather chairs and kitchenettes with microwaves and refrigerators. The service is warm and efficient and includes one-hour pressing and complimentary Evian and towels for early morning joggers. Food-wise, 540 Park Avenue originated the concept of the power breakfast; on weekday mornings you'll find executive types networking over egg-white omelets and bagels.

06/17/02

Great Business Hotel

by Oscar

With it's central location on Park Avenue at 61st street, nice rooms (a bit small) and an excellent staff, the Regency is a fantastic place to stay on business. It's known for it's "Power Breakfast", but for those who live in the real world, it's still fun to have breakfast there and laugh at all the people who buy into their own self-importance. All of the rooms were re-done over the past few years, so as long as you have a room high enough not to hear the traffic (over the 4th floor), this is a wonderful place to stay.