11/12/09

rudest staff ever! (seriously)

by LucysMom

I agree with all the reviewers, this office has the rudest staff ever. The contradiction here is that generally you are at the doctor because you don't feel well, but to have to deal with rude, dismissive, uneducated morons is beyond compare. I like my doctor and have not left yet since she does continue to participate in my medical plan, however, when I go to see her for my annual physical I also make sure to mention how badly I am treated by the office and lab staff there. She is always a little surprised but can't imagine I am the first person she hears this from. Maybe next year I will try to find a new doctor. Thank goodness I haven't had a serious illness where I would have to deal with these folks! I would not recommend this practice to anyone looking for a new doctor.

• Pros: Good Dr
• Cons: Impossible staff

01/20/09

Staff Drove Me Away

by froggygirlkelly

I have nothing but the utmost praise and respect for the doctors that I saw at Prospect Medical. The staff, however, made my stomach turn! I was continually disrespected. I have never been treated so rudely by any doctor's office! The doctors are great, but I was repeatedly disrespected by several members of the staff, from the receptionists to the nurses in the lab. This utter disrespect has driven me away from this group. I am in the process of finding a new doctor, and you can count on the fact that staff courtesy will be a determining factor in which doctor I choose! Either the staff is overworked and underpaid, or it never learned any manners. Whatever the case, patients deserve to be treated with dignity, respect, and concern! Moreover, it should never take over a week for basic lab work, nor should it take a week for x-ray results.

• Pros: Great Doctors
• Cons: RUDE staff, awful parking, inconvenient hours

08/28/08

DR. RAKOWSKI saved my life :)))

by shashav

I can't begin to express the gratitude and respect I have for Dr. Thomas Rakowski and staff. I was diagnosed with stage 4 Hodgkins Lymphoma in 2000 and I underwent 6 months of chemotherapy under the care of Dr. Rakowski, this man saved my life. He is so caring, so sincere ~ He is so incredible! **HE IS BY FAR ONE OF THE BEST DR.S ** The care I received cannot be compared and I am still a patient and continue to receive the best possible care from everyone at Prospect Medical. The chemo staff was amazing, the lab staff amazing, they all were there for me with open arms and hearts and I will always be grateful.

~Sincerely,

Sharon Vinci

08/27/08

Most rude staff

by sonnymerkin

I have been seeing a dr in this office for over 10 years and have to leave because the staff is very, very rude. I found a new dr not too far away who has a staff that understands patients are also CUSTOMERS! Very disapointed

08/03/08

Really rude staff

by Ilalouise

I agree that this staff is rude and disrespectful. I see that I am not alone and would love to hear from others who have had similar encounters. They make one feel like they are doing you a favor by speaking with you, and their telephone system (or lack thereof) is the worst I've ever encountered. They should be ashamed of treating patients the way they do.

• Pros: Good doctors
• Cons: Extremely rude staff

06/20/08

Disrespectful Staff

by Kristine9169

I have to agree that the staff is extremely rude. I love my doctor and believe that Prospect offers quality care, but have considered changing doctors because of the attitude I get from the administrative staff.

• Pros: Great doctors, organized
• Cons: Parking, Staff

06/19/08

Rude Staff

by disatisfiedpatient

You have to leave a message for an appointment. Good luck getting a call back especially right away if your really sick. Then when you do get to talk to the staff it's like their annoyed you need to make an appointment. I would only recommend one doctor in the list of 10 or so. Your treated like cattle once your in there. Would not recommend this office!

• Pros: It was close to home. Liked one doctor.
• Cons: Very rude office staff.