Reviews & Ratings for Westin Times Square

08/11/10

LOVE

by Mschasebank

MY love of my life took me there for a weekend and i loved it...it look so much like home but away from the kids....i had a blast there with him (wink wink) and he took me right to bbq rite next to it and i ate till i couldnt eat no more!! then we walked around Bryant Park...then went back to the hotel for sum drinks and enjoyed the rest of the night...i had fun and it was clean... ITS A RUN TOO PLACE!! love love will will deff go again..

12/31/08

Good location but nothing special

by dentist05

I stayed at The Westin for 3 nights on a recent Christmas vacation. I mainly chose this hotel due to its location to Times Square and my past experiences at a Westin have been good. The hotel is very modern in its decor but the rooms are small in size for the price that you pay. The bathrooms were clean but as one reviewer has already mentioned, the counter space is TINY TINY TINY! The bed was very comfortable and we had a room on floor 36, so was very quiet at night except for occasional siren from a police car or fire truck. The service was ok but I didn't notice them going out of their way for anyone. The best part of this hotel is its location in Times Square, the comfortable bed, and the deli downstairs called The European cafe. This place stayed open 24hrs a day and the food was really good when you needed something quick and not too expensive. Other than that, I might would have chosen another hotel for the price. For 3 nights, two of those being Friday and Saturday, the fee was about $1,400

• Pros: Good location to Times Square
• Cons: bathroom, service was just ok, amentities were below average

11/12/07

Pretty good, few complaints

by 11222

I stayed one night here, and overall was happy with my experience. First, it is pricey, but no more than other NYC 4 star hotels. It was a little odd that the lobby was not on the first level, but no big deal. The staff upon check-in was very friendly and warm. The room was very nice, spacious (again, for a NYC hotel room), the bed was super comfy, very nice flat screen TV. THe bathroom was the worst part. It was clean and nice looking, but the sink area was the tiniest I've ever seen. There was just enough "counter space" for the soap dish and one glass. A woman who has to put on makeup in this bathroom is outta luck! I loved the room-darkening shades, kept it nice and dark in the morning. The front desk doesn't answer the phones at times, getting extra towels was a challenge. And in the room, we could hear the other doors slamming shut down the hall, as well as the elevator bell. Great location for shows and transportation. Always cabs outside. Super pricey restaurant and bar ($14 vodka soda) but all with beautiful decor.

• Pros: comfy bed, location, beautiful, friendly
• Cons: pricey, SMALL sink/shelf area (nonexistant!) in the bathroom, loud, unreliable service

09/19/07

Start Spreading the News - Horrible - Do Not Stay at This Hotel

by castleislandnyc

I had the misfortune of staying at the Sheraton Manhattan at Times Square while on a September 2007 business trip to NYC.

The place quite simply is an overpriced dump. Although they claim the property has undergone a recent multi-million dollar renovation not all rooms have been completed. Dirty linens, moldy bathroom, chipped paint, peeling wallpaper and a barely functional television is what greeted me after a long flight. Think look-and-feel of a discount side of the highway motel which hasn't been refurbished for 20+ years - which is fine if that is what you expect and are paying for...

One upside is if you like to hear your neighbors conversations you are in luck! The walls are as paper thin as they are dirty...

And trust me - unless you plan on taking on a second job trying to get the staff to do their jobs at a bare minimum save yourself the aggravation and headache. My laundry was lost for days. But for one individual the entire staff was down right rude, ineffective and inattentive. I was hung-up on more than once for simply inquring as to where my clothing was and when I could expect to receive it back!

As part of the recompense for a horrible stay they offered a few minimal comps - one of which ended up being included as a charge on the final bill. Almost a week after check out I am still awaiting a revised bill and statement... Did I mention they have promised to send it along to me twice so far? Can it really be that difficult? Ughhh...

I have contacted my corporate travel services department in an effort to insure that in future none of my colleagues are sent to this place.

• Pros: Location - that is it...
• Cons: Small, Dirty, Loud Rooms. Rude and inattentive staff.

05/01/07

Nothing fancy but a great location

by lochwinnoch

This hotel is a bit faded but as a home base for a weekend of shows and shopping it fit the bill. Yep, rooms are small but everything you need is there. Some lights didn't work but a call to reception and it was fixed in no time. If you're looking to lounge around and relax I'm sure there are better hotels but if you're looking for something reasonably priced in the best part of the city go here.

• Pros: Location, location, location
• Cons: Swimming pool was out of service

03/18/07

A little less then expected from a Westin Hotel

by nhtravlrs

The overall experience was a little less then expected from a Westin. The location in Times Square was convenient (although, beware if you want a good view), the service was good, nothing to expand upon though. The rooms were quite large, the bathroom had all the needed amenities )and I must admit beautiful slate tile) and was also rather roomy. The window seat is a nice touch however BEWARE of the super paper thin walls! We were a party of 4 (older adults) who retired at approximately 1130pm (early for NYC), we were settling in with our evening tea and watching the end of the 11 o'clock news when we received a knock on the door. The Hotel Attendant was a bit apprehensive and felt uncomfortable for having to tell us the room next door had complained because of the noise. Noise? Are you kidding? He apologized and even stated that he had listened for a few minutes before knocking and did not hear anything that would cause someone to complain however he had to notify us.

Also, If you use the internet be certain to review your bill. We were there one night and were charged for 4 internet 24 hour services. They did correct the bill immediately and were apologetic.

Overall, a good experience just a bit disappointing for such a nice hotel chain.

• Pros: Large room with nice oversized bathroom
• Cons: Paper thin walls, bill errors

05/18/06

A Delightful Surprise

by patmccroch

The last Westin we stayed at was in Vancouver and it was a poor experience in a hotel that needs some work.

The Westin in Times Square was a far cry from their sister location. Everything was in excellent shape and for the most part the staff was nice. We had one poor experience but chose not to let it get to us too much. My wife and I are addicted to the W in times square, but they were booked so we chose the Westin and it was every bit as comfortable, just not quite as swank (we love you W!). While we would still choose the W first, this Westin is also top notch.

• Pros: location, room quality, executive club
• Cons: a little overpriced

07/11/05

Hot

by biaxinle

This is a modern, sleek destination in the middle of it all. You've come to expect a Heavenly Bed in Westins but this one has an executive section that has a bit larger room, not a bad deal in Manhattan, and breakfast. The subway underneath it makes low cost transportation easy. Of course there are cabs and town cars aplenty as well. Theaters are all around and there's even convenient pharmacies and outside food sources as well.

• Pros: Gorgeous, Location, Subway below
• Cons: Cost

Distinctive digs with modern amenities and beds so heavenly they're hard to roll out of.

by Contributor

In Short
With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.

• Pros: Not too hip for out-of-towners
• Cons: Expensive

01/05/05

Gone Downhill

by hail042

The Sheraton NY, once my favorite place to stay in NYC (not Sheraton Manhattan that place is a mess) I am a preferred member there. I had not been there for a year and how it has changed. The appearance of the rooms are gross and the mini bars have been removed! The first room that I had been placed in had broken items, so I asked 4 a room change. I was then moved to a room that was even worse. The broken bath tub and heat factor of the room is something that I could have looked passed..Until 7am I was woken up to what sounded like hammering on my door and drilling through the walls. I was placed only 2 floors above renovations..... so I was forced to leave on barely any sleep. This place has really gone downhill and I will never be returning

• Pros: location, pillows