B & H Photo Video Pro-Audio

03/06/2008 Posted by lqagrl

I'm very pleased with this store. They have an extremely large selection of equipment and the prices are better than anywhere else. Customer service is excellent and the return policy is fair - I had to return items several times and the process was always smooth. The last time I bought something from B & H, I had to ship it back to them rather than bring it back to the store because I now live in another city, and I liked that they kept me informed on the progress of my return throughout the process. They sent me an email as soon as they received the item, and then sent another email a couple of days later to let me know that the return was processed. They also sent me the RMA very quickly - the same day I emailed them to request one. The store tends to get crowded and there are long lines, but they move very fast. (This may not be as much of an issue now that they've opened the second floor.)

Pros: huge selection, low prices, fair return policy

07/18/2007 Posted by moshrose

Great Store, they are crrently adding a second floor to the Mega B&H store. Everything is in stock good prices, and great service the shipping prices are very in line , very quick delivery . Thank You B&H for the great service, I own the Canon digital rebel camera, all our photography equipment are from B&H - BH Photo slogan "You go to B&H

Pros: Good Prices, fabulious customer service and great prices. Everything is in stock

Cons: Huge store

03/25/2007 Posted by nycpooch

Unfortunately I cannot recommend B&H as a store. I went there today to pay cash for two Lecia D-LUX3's, as the website said they had them in stock. A word of warning, don't come here if you're unsure about what you want. It's a chaotic cattle market and they want to deal with you as quickly as possible. I waited 15 minutes in line only to be told that they have them in store but they are only shipping them (?!). I asked whether I could pay now and pick them up, as a "ship to pick up", but he wasn't interested in helping me at all and didn't appear in the least bit concerned about losing a $1400 sale. When a store is as unconcerned as this about your business, it's probably sensible to go elsewhere because in my experience, stores with this attitude are also very unhelpful when things go wrong with your purchase. I told the kid "OK, so I'll go to J&R instead" and he said "OK then" and that was that. So off to J&R I go! I'm sure they'll be more helpful and appreciative of my custom.

Pros: A large selection, competitive prices

Cons: Chaotic, noisy, not the best atmosphere to receive helpful advice

12/07/2006 Posted by nyripped

Unreal, thats all I can say, had originally planned to buy all my equipment here but was suckered into buying my camera elsewhere for seemingly a lot less money.....I know I'll regret this at some stage in the future. When I did venture into B&H I had my eyes open to an gadget geeks heaven....the place is alive. Overhead cable and trolley systems delivering equipment to the cashiers, extremely knowledgable staff, a range of equipment that is to be marvelled at........do not but you electronic equipment anywhere else

06/07/2002 Posted by BryanMiller_Citysearch

This amazing place, run by Hassidic Jews is surreal, with it frenzied but organized sales floor and overhead conveyor belts whizzing purchases to the dozen jaded cashiers. There's a reason: the selection, and prices, are the best in the city for cameras, videocams, digital cameras, lighting, tripods and much more. It's best to go in already knowing what you want or you might find yourself dangling from the conveyor belt.

05/21/2002 Posted by DMcAlvanah_Citysearch

There's something to be said for a store where the things that you buy are borne to the cash register along an overhead conveyor belt. B&H is a wild place...crowded, harried, packed with the latest in greatest in cameras and photographic equipment. One of my favorite areas of the store is the used department, on the second floor. The folks who work up there are friendly and really know their stuff.

Pros: great selection

Cons: very crowded